Associate Relationship Banker - Cherry Hill Town Center Branch

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly and attentive service. Your role will contribute significantly to the branch’s success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions—helping clients achieve their financial goals.

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, managing lobby traffic with a tablet, and checking clients into the waiting queue.
• Exceed client expectations by providing account servicing and maintenance, opening new accounts, and complying with all policies, procedures, and regulatory requirements.
• Educate and assist clients with day‑to‑day banking transactions, including the use of Chase Mobile App, , and ATMs for their banking needs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions—partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM while adhering to all bank policies.

• Ability to put clients first and exceed their expectations by delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships—demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients—communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience.
• Ability to elevate the client experience—working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package, including base salary determined by role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. Benefits include comprehensive health‑care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We recognize that our people are our strength. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability. We also make reasonable accommodations for applicants’ religious practices and mental health or physical disability needs.

Equal Opportunity Employer / Disability / Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions—all while ranking first in customer satisfaction.