Banking Operations Support in Baltimore, MD

Operations Associate Hybrid in Baltimore, MD

Top 3

Skills:

Financial operations, derivatives & brokerage experience reviewing, validating, and processing client documentation

Client onboarding

Institutional securities group product operations partners closely with sales & trading and our clients to process daily activities, develop and implement new products and services, as well as drive efficiency and reduce risk in our processes. Client operations supports commercial derivatives clearing, prime brokerage, ISG margin, institutional securities, client onboarding and relationships with the firm's biggest clients. We also provide clearing services to house trading teams across ISG.

We act as a valued strategic partner to our clients, enabling them to access new products, markets and services to meet the financial goals of their underlying investors. In partnership with our clients we also take a leadership role in the evolution of our business through our presence in new markets and on industry bodies. We work closely with our sales and trading stakeholders and technology and data partners on planning and building capacity to enable us to deliver creative, bespoke client solutions and to meet the higher client expectations than are standard in non-fee paying client business.

The service level the operations team delivers differentiates us from our competitors and is central to winning and retaining business.

• A line professional operations specialist executes operations processes and/or supports process management and project efforts.

• This individual may be part of a team of specialists operating within a region and for a particular product.

• Demonstrates a detailed knowledge of the processes, projects, systems, markets and instruments that influence their team.

• Analyzes and exposes ambiguous or complex issues, identifies root causes and proposes future actions.

• Ensures compliance courses and policies are completed on a timely basis.

• May be required to build and manage relationships on a day to day level with business unit partners, other infrastructure departments, and external contact points in client organizations.

• Checking inbound client document for accuracy, notating all activities on the account, and submitting accurate forms for final processing

Qualifications:

• You are able to handle multiple work streams and prioritize effectively.

• You actively look for new opportunities for self development and career progression.

• You show dedication to learn from experience and mistakes; actively seek out feedback and adjust behavior accordingly.

• You are aware of the long term impact of regulatory environment and market changes on the business. You make plans where appropriate to adapt control processes and procedures.

• You can identify the right levels of control and measures required, building a strong yet flexible workflow.

• You actively ensure existence of mitigating controls and take personal responsibility for enhancing processes.

• You combine clear and appropriate escalation with suggestions on appropriate risk reduction strategies.

• You consistently exceed expectations and respond actively and positively to changing circumstances.