Credit Coordinator II

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

Responsible for resolving both patient and insurance credit balances in the billing and collection of accounts receivable of the Health System and School of Medicine. Collaborates with various departments to streamline credits processes and enhance overall financial performance.

• Resolves and reconciles credit balances from patient and insurance companies for the appropriate accounts.
• Handles credit discrepancies and collaborates with billing and collections departments to resolve issues.
• Suggests process improvement initiatives to enhance the efficiency and accuracy of credit processes.
• Prepares and analyzes monthly financial reports related to credit activities.
• Identifies trends and issues in credit processing and implements corrective actions.
• Participates in cross-departmental projects to improve overall financial operations.
• Ensures compliance with hospital policies, procedures, and regulatory requirements related to credit handling and application.
• Provides training and guidance to junior credits staff.

• High School Diploma/GED or equivalent (Required)
• 2+ years of experience in credits, accounts receivable, or a related financial field (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Completes basic to moderately complex business support assignments; work involves minimal problem resolution.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Intermediate proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).

Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.