Electronic Banking Specialist

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

With moderate supervision performs first tier operational and technical support for the E-Services Department. Responds to telephone, secure messages, and e-mail inquiries. Monitors product usage and systems operation. This includes support with Online Banking, Bill Pay, Mobile Banking, e-Statements, Mobile Deposits, online account opening and other electronic services. Pull daily reports to monitor system performance and monitor activities.

Resolve problems within given authority by troubleshooting issues. Assists in systems configuration and maintenance. Serve as a product expert for all electronic banking services. Provide recommendations for updating department procedures and forms. Helps in training staff and members on the features and benefits of all electronic banking services.

Position requires periodic written communication. The individual in this role must be proactive in identifying the root cause of an issue to ensure appropriate support and resolution is provided.

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

• High School Diploma
  - Required
• General Education Degree (GED) - in lieu of H.S. Diploma

• Three (3) Years
  - Customer Service
  - Required
• Digital Banking
  - Preferred
• Project Management
  - Preferred

• Troubleshoots and resolves member digital banking support needs.
• Process online banking, business banking, bill pay, and eStatement registrations.
• Review, decision, and process online membership and deposit account applications.
• Review various reports to monitor various system performance and activities.
• Contact members regarding their online activities; explain features and benefits of digital banking solutions.
• Collaborates with other Electronic Banking Team Members to ensure seamless team processes are adequate and efficient.
• Complete daily file uploads and audits.
• The individual in this role also supports other duties as needed or required.

• Technical
• Communication
• Problem Solving
• Time Management
• Teamwork
• Flexibility
• Adaptability

Salary Range per hour, depending on experience and qualifications

• $17.55 - $25.46

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage:
  Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match:
  Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance:
  We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance:
  Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP):
  Access…