Tele-collector

Rank:

Rank and File II to Rank and File IV

Unit/Section:

N/A

Reports To:

Collection Department Head, Area Head, Team Leader

Updated As of:

June 15, 2017

• The Tele-collector is generally tasked to ensure that all policies, guidelines, procedures and internal controls set by the management and other regulatory bodies are complied with and undertaken by the department.
• The Tele-collector is responsible in handling collection of delinquent accounts by telephone to achieve required collection targets.
• The Tele-collector shall ensure adherence to existing internal control procedures while maintaining the highest quality of service.

• Reports to the Area Head the result of collection efforts in his area which includes negotiation.
• Works hand in hand with Field Collectors to achieve required collection targets.
• Informs past due borrowers of their loan status and negotiate payments through phone calls.
• Reviews all new bounced/ restructured /amnesty accounts.
• Records all pertinent information gained from calls on borrower.
• Endorse accounts to Area Head subject for issuance of reminder/demand letters.
• Prepares demand letters and transmit to Area Head.
• Recommends alternate solutions/options to borrowers to ensure loan payment.
• Reconciles accounts with field collectors.
• Perform other functions as maybe assigned from time to time according to the established productivity and service quality standards.

• Company issued equipments

• The Tele-collector is authorized to offer loan restructuring to delinquent loan accounts subject for the approval of Management.

• Call logs, Daily summary of collection, Daily summary of past due provision

• Customer/Client Focus.
• Negotiation Skills
• Results Driven

• Internal Interactions Asset Management Dept. , Litigation Dept, Credit Approval Dept., Records Dept., Loans Management Actg. Dept., Loans Marketing Dept.
• External Interactions Loan Customers, Court Sheriff, PNP, Local Government, External Collection Agency

Education
:

Must be at least a high school graduate or college level or have at least six (6) months experience in banking or related to his positions and responsibilities.

Experience
:

Preferably 6 months of extensive experience in Collection from a reputable banking/ financial services industry.

Others
:

With strong analytical, interpersonal and negotiation skills. Able to work under pressure and with minimum supervision.