Operations Support - Baltimore, MD

Job Title:

Financial Operation Support

Location:

Baltimore, MD

Duration: 12 months

Hybrid with three days mandatory in office

BACHELOR'S DEGREE REQUIRED ***

• Support a portfolio of
  *** clients by serving as a point of contact for day-to-day operational inquiries and issues.
• Build and maintain strong client relationships through responsive and professional service.
• Work closely with internal Operations, Sales, Trading, and Technology teams to assist in resolving client questions and operational exceptions.
• Learn and develop an understanding of futures and derivatives products, operational processes, and the broader clearing environment.
• Assist with the resolution of trade breaks, margin-related inquiries, cash movements, and account reconciliation activities.
• Monitor daily operational workflows to help ensure accuracy, completeness, and timely issue resolution.
• Support risk and control processes by following established procedures, identifying exceptions, and escalating concerns when appropriate.
• Contribute ideas for process improvements and operational efficiencies.
• Participate in client meetings and internal discussions to support service delivery and strengthen client relationships.
• Collaborate with global teams and business partners to provide a seamless client experience.
• Stay informed on industry, regulatory, and product-related developments relevant to the team's responsibilities.
• Maintain accurate documentation, procedures, and reporting to support operational excellence.
• Develop strong organizational and multitasking skills while working in a fast-paced, team-oriented environment.
• Gain exposure to a broad range of operational and client service functions within the derivatives business.

• Bachelor's degree
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Team-oriented mindset with a willingness to learn and adapt.

• Experience in Financial Services, Operations, Client Service, or a related field.
• Internship, academic, or professional experience within Financial Services.
• Exposure to derivatives, futures, clearing, or trade support functions.
• Client service experience in a professional environment.
• Advanced Excel skills or experience working with large datasets.

• Candidates who demonstrate curiosity and an interest in improving processes will be highly regarded. We are particularly interested in individuals who:
• Have an eye for automation and process improvement.
• Enjoy identifying repetitive manual tasks and finding more efficient ways of working.
• Have experience with, or interest in learning, tools such as Excel automation, VBA, Power Automate, Power BI, Python, Alteryx, or similar technologies.
• Take initiative in suggesting ideas that enhance efficiency, reduce risk, or improve the client experience.
• Combine strong client service skills with a continuous improvement mindset.