Police Dispatcher Supervisor; Johns Hopkins Public Safety

Position: Police Dispatcher Supervisor (Johns Hopkins Public Safety)
The newly established Johns Hopkins Police Department (JHPD) is seeking a Police Dispatch Supervisor. This position will be responsible for managing the day-to-day operations of the Communications Center and oversight to police dispatchers. This is an exciting opportunity to be a part of building a new police department that prioritizes the well-being of students, staff, faculty, and guests and embodies the University's mission by engaging the student community and other partners as co-creators of the campus safety environment.

The JH Police Dispatch Supervisor has the opportunity to support the operational and strategic direction of police services across all three campuses - Homewood, Peabody, and East Baltimore, which includes The Johns Hopkins Hospital, and be a pivotal part of the equitable delivery of community-oriented services.

Specific Duties & Responsibilities

* Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals.

* Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.

* Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met.

* Coordinate with the Director of Training to ensure all center training requirements are met.

* Coordinate with the Director of Training to identify "in-service" training relevant to policy and procedure as well as professional development of center staff.

* Conduct performance evaluations of assigned employees.

* Review work to ensure compliance with MILES and NCIC requirements.

* Coordinate with leadership to implement changes in dispatch procedures.

* Supervise and evaluate subordinate personnel.

* Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures.

* Communicate in a positive manner with center staff.

* Report commendable performance or deficiencies or liability issues to Leadership in a timely manner.

* Perform the duties of JH Police dispatcher in the latter's absence.

* Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.

* Contact and direct Baltimore Police, Fire, and Paramedics as needed.

* Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.

* Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.

* Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.

* Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.

* Maintain familiarity with the general geography of the communities served.

* Participate in available professional development for center staff.

* Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.

* Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.

* Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.

* Perform administrative tasks necessary for the operation of the Communications Center.

* Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers.

* Other duties as assigned.

Requirement

* Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.

Specialized Certifications preferred

* Criminal Justice Information System (CJIS) Terminal Operator Certification.

* Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).

* Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).

* Emergency Telecommunicator Certification (ETC) through the National Academies of

* Emergency Dispatch (NAED).

Minimum Qualifications

* High School Diploma or graduation equivalent.

* Five (5) years of customer service or other related work experience to include at least two (2) years of supervisory experience.

* Additional education may substitute for required experience, and additional related experience may…