Shelter Manager, Operations Officer II; NCS - Mayor's Office of Homeless Services

Position: Shelter Manager, Operations Officer II (NCS) - Mayor's Office of Homeless Services
** this is a non-civil service position
***** salary range:******$76,299.00 - $ annually
****** hiring salary range:******$76,299.00 - $99,188.00 annually
***** get to know us
** welcome to the city of baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The city of baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making baltimore a great place to live and work.

In the city of baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the city of baltimore team! The city offers medical, prescription drug, dental, vision, optional life, ad&d, and fsa plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
** note: grant positions are not eligible for retirement benefits
**** job summary:
** the baltimore city mayor’s office of homeless services (mohs) is seeking a dynamic individual for the position of shelter manager.  This position oversees the emergency services program and activities and performs a variety of related duties.  The incumbent reports to the deputy director of mayor’s office human services.
** essential functions:
*** coordinates the day-to-day operation of the crisis system of care for homeless persons.  This includes but is not limited to oversight of the coordinated entry system to shelter; direct the activities of the emergency services program, staff and provides oversight of emergency shelter providers, coordinates crisis management response for urgent matters in alignment with emergency management protocols; works with other partner agencies in the development of the city-wide emergency management response planning.
* plans, develops, implements, and evaluates emergency shelter services to effectively meet the city’s homeless services and policy priorities; interprets and implements departmental policies and procedures.
* with the supervisor, establishes quality assurance standards for city funded shelters; ensures safety and habitability standards are maintained at city owned shelters. Assist with capital project planning and development for expansion of emergency and winter shelter operations.
* works with various partner agencies and community groups to improve emergency services and overall service delivery to homeless people in emergency shelters.
* overseas the implementation of comprehensive emergency services and stabilization approach and coordinates with the partner agencies, internal and external city agencies on rehousing strategies with the focus on housing the most vulnerable citizens in the community.
* evaluates programmatic needs, ensures that shelter contracts and service providers maximize the quality of client services to reduce the length of time homeless, while ensuring compliance with appropriate federal and local standards.
* initiate operational changes and develop strategies within crisis system and contracted programs as necessary to improve client outcomes.
* analyzes administrative, operational, and managerial problems affecting the provision of effective emergency shelter services with a focus on coordinated entry integration and improved client services.
* coordinates emergency services with other local government agencies and nonprofit agencies.
* facilitates, plans, develops, and implements in-service training for both internal and external partners.
* serve as the agency lead for public health crisis response and coordination of emergency supplies and resources.
* leads the planning and coordination of the winter shelter and code red extreme plan with other city departments and nonprofit partners.
* oversee the recording and analysis of data from the emergency shelter teams.
* prepares reports and modify target areas based on data analysis.
* oversight of emergency shelters for the homeless for…