Community Impact Manager

Title

Community Impact Manager (Non-Civil Service)

City of Baltimore, Office of the City Council President

Salary Range: $53,409 - $85,406 annually. Hiring Range: $53,409 - $64,407 annually.

Full time, 40 hours per week. Availability for some evening and weekend hours required.

The Office of the City Council President seeks a dynamic, community-centered professional to serve as Community Impact Manager. The candidate will act as the first point of contact for stakeholders, organize engagements, solicit resident input on initiatives and legislation, and advance the agency’s priorities of improving city services, passing impactful legislation, and empowering communities.

• Serve as a liaison between the City Council President’s Office and neighborhoods, attending community association meetings and stakeholder gatherings.
• Share updates, listen to concerns, and gather feedback on planned strategies to inform citywide initiatives.
• Organize town halls, listening sessions, and other forums for community input in collaboration with the legislative, policy, and engagement priorities.
• Lead and coordinate special projects that address systematic challenges and improve community outcomes.
• Collaborate with agencies and partners to develop innovative solutions and make government more accessible.
• Maintain a strong pulse on community needs and identify opportunities to cut red tape and build cross-sector partnerships.
• Execute constituent services case work.
• Other duties as assigned.

High school diploma or GED.

• Bilingual preferred, with fluency in English and at least one other language commonly spoken.
• Minimum of 3 years of experience in customer service, sales, or community-facing roles.
• Strong verbal communication skills, particularly over the phone.
• Excellent judgment and decision-making abilities.
• Demonstrated sense of urgency and responsiveness.
• High level of organization and attention to detail.
• Flexibility and adaptability in a fast-paced, dynamic work environment.

• Background Check:
  Eligible candidates must complete a Criminal Background Check and/or Fingerprint screening.
• Probation:
  All selected persons must complete a 6-month mandatory probation.
• Financial Disclosure:
  Requires a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer and is committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.

Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.