Eligibility & Case Management Specialist

Core responsibilities

• Review applications and supporting documents for completeness and policy alignment.
• Process redeterminations, interim changes, and other case actions within required time frames.
• Research customer records across designated systems and document findings clearly.
• Prepare or trigger Missing Information actions and follow up on required documentation.
• Enter and validate case data and case notes in designated systems.
• Support customer inquiries, case corrections, and escalations as assigned.

Associate degree or bachelor’s degree preferred; equivalent experience acceptable. Three or more years of professional or paraprofessional experience in eligibility determination, case processing, public assistance operations, scholarship or grant administration, customer record review, or large-volume administrative processing.

• 3+ years total relevant experience
• 2+ years in eligibility determination, case processing, customer record review, or similar operational work.
• Direct Child Care Scholarship, childcare subsidy, public benefits, or Maryland public program experience preferred.

• Experience determining income eligibility for an income‑based program.
• Experience using multiple systems to review large volumes of cases and supporting data.
• Experience with Maryland public program systems, CCATS, or comparable statewide systems.
• Ability to interpret policy and communicate case actions clearly in writing.

Fusion offers a competitive benefits package that includes medical, dental, and vision coverage.

Join a team committed to operational excellence, and mission success.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Fusion Advanced Technology does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.