Program Manager, Protective Services (Program Manager III

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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Maryland Department of Human Services
Social Services Administration
25 S. Charles Street
Baltimore, MD, 21201

To serve as the statewide authority, technical expert, and Program Manager for Protective Services within the Social Services Administration (SSA), Office of Adult Services (OAS). This position holds primary administrative, operational, and regulatory enforcement oversight for the statewide Adult Protective Services (APS) and Adult Public Guardianship programs across all 24 local jurisdictions. Crucially, this position carries ultimate accountability for the strategic interpretation, statewide implementation, and strict compliance enforcement of federal APS guidelines and mandates.

• Directs, interprets, and manages the statewide execution of federal Adult Protective Services (APS) guidelines, serving as the Social Services Administration's primary authority on federal compliance.
• Leverages statewide data analytics from the CJAMS/MD THINK platform to identify systemic compliance variances and programmatic deficiencies across jurisdictions, executing targeted remediation plans.
• Establishes comprehensive compliance monitoring frameworks, programmatic metrics, and corrective action protocols for the 24 Local Departments of Social Services (LDSS) to ensure strict adherence to federal and state statutory mandates.
• Serves as the Principal Liaison to the Administration for Community Living (ACL) and other federal regulatory bodies, authorizing the submission of mandatory state plans and performance data.

• Education:
  
  Master’s Degree from an accredited college or university in Social Work, Public Policy, Public Administration, Health/Human Services, or a closely related behavioral science field.
• Experience:
  
  Five (5) years of professional experience planning, developing, conducting, or evaluating human services, regulatory compliance, or quality assurance programs.
• Experience:
  
  Two years of this experience must be in a supervisory or managerial capacity overseeing professional staff.

• Two years of experience drafting regulatory updates (such as state administrative codes/regulations), executing binding policy directives, or interpreting federal program compliance mandates for legal/oversight alignment.
• Two years of experience utilizing enterprise-level data analytics platforms or electronic case management systems to monitor program quality assurance, track performance metrics, and execute targeted remediation plans.
• Two years of experience managing programmatic or unit-level budgets, tracking external vendor/university training contract expenditures, and enforcing federal grant parameters.

• Health insurance, dental, and vision plans offered at a low cost.
• Personal Leave – new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Holidays – State employees also celebrate at least thirteen (13) holidays per year.
• Pension – State employees earn credit towards a retirement pension.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.