MDTA Emergency Dispatcher Lead

Open Until Filled

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions, and – most importantly – our employees to achieve these goals.

The MDTA Emergency Dispatcher Lead position is responsible for reviewing, coordinating, transmitting, interpreting, tracking, and recording law enforcement, fire rescue/EMS, traffic management, highway maintenance and administrative information to ensure the safety of emergency response personnel and the traveling public. The incumbent in this position is responsible for prioritizing incidents, dispatching radio calls and operating law enforcement information retrieval systems as well as providing guidance, training and assisting lower-level MDTA Emergency Dispatchers.

The duties and responsibilities for this position include, but are not limited to, the following:

• Monitor and coordinate emergency communications using a multi-channel radio system;
• Dispatch appropriate police officers, fire and emergency services to emergency incidents, accidents, disabled vehicles, security violations, etc. and coordinate response from other mutual aid agencies;
• Utilize the Computer Aided Dispatch (CAD) system to ensure the effective receipt, accurate documentation and dispatch of all calls for service;
• Answer emergency and non-emergency phone lines for incidents such as accidents, medical emergencies, aircraft emergencies, security violations, fires, disabled vehicles, etc.;
• Utilize and be familiar with the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC), National Law Enforcement Teletype System (NLETS), Motor Vehicle Administration, District Court System. Retrieve, interpret and disseminate information to officers on scene;
• Responsible for entering, verifying, removing, updating and editing information regarding warrants, stolen vehicles and tags in the NCIC system; and
• Maintain and record pertinent information in logs, books and computer systems such as criminal history requests and messages received from other agencies.

Employees in this classification receive direct supervision from the Emergency Dispatch Supervisor I or other designated official.

Selected candidates may be assigned to work at either the Baltimore Metro or BWI Airport location based upon organizational need. This recruitment may be used to fill future vacancies throughout the MDTA.

MDTA employees are offered a generous benefits package including a minimum of 11 paid holidays, a minimum of 27
* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more!
* May be prorated based on start date.

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: Three years of experience in a police and/or fire dispatch centre performing routine and emergency public safety dispatch work using multi-channel radio systems and retrieving computerized law enforcement and administrative information.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate…