Veterans Service Representative
Listed on 2026-08-10
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Government
Job Title
Veterans Service Representative; 37300A, 37301A, 37233A
DutiesHelp
Specific duties include:
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
- Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
- May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
- Prepare and release correspondence for use by other federal, state, and local agencies.
- Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence.
Note:
The GS-7 entry level position is in a series of positions that lead to the full performance level Veterans Service Representative (VSR), GS-996-07/09/10.
Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10..
Work Schedule:
Full time, Monday through Friday 8:00 AM to 4:30 PM.
Compressed/Flexible:
Not Available.
Telework:
This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual:
This is not a virtual position.
Position Description/PD#:
Veterans Service Representative; 37300A, 37301A, 37233A.
Relocation/Recruitment
Incentives:
Not Authorized.
Financial Disclosure Report:
Not Required.
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