Salon Manager

Job Summary

BTC
2) At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to 16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to become the top salon professionals in America while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty.

Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney.

• Client Experience – Leads by example in all interactions with clients and supports stylists to ensure they can provide an exceptional client experience.
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of services.
• Motivates and engages the team to provide exceptional service through consistent communication, coaching, and recognition.
• Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner.
• Team Development – Proactively recruits qualified stylists to join the team through the use of social media, targeted recruiting websites, referrals, and engaging stylists at local salons and cosmetology schools. Provides frequent, balanced, meaningful coaching and feedback that improves effectiveness. Creates opportunities for learning that drive associate success throughout their career. Ensures stylists complete available training by scheduling associates for core and artistic education courses as they are offered internally.
  
  Inspires loyalty, passion, and growth in the salon by creating an inclusive, respectful, professional, and fun environment.
• Business Performance – Reviews reports to quickly identify and prioritize areas of opportunity, determines root causes, and sets direction to achieve productivity, referral, rebooking, return rate, and client acquisition standards. Delivers salary cost objectives to achieve profitability. Reviews and makes adjustments based on salon layout while maintaining core standards. Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery.
  
  Handles or directs salon team to address product‑related issues that have the biggest impact to the client. Manages backbar expenses to plan performance standards and programs.
• Performance Standards / Programs – Consistently meets established performance standards for the role, including product and service sales, client experience, productivity, and attendance. Reviews and follows all company programs, including hiring practices and state safety regulations, and accurately advises salon associates on how to address related issues.
• Cosmetology License – A current cosmetology license is required in the state you are applying.

• Customers – Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking.
• Accountability – Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manages and understands what is happening in your salon and leads by example. Equips your team with the tools and skills they need to be successful on the job; then celebrates associate wins and encourages pride in their work.
• Results – Establishes goals and explains how success will be measured for each area of responsibility. Prioritizes work and remains adaptable to change as new challenges arise. Motivates the team to stay focused on driving team and company results to reach quarterly and annual goals.

In addition to a competitive wage, this position offers 50% commission on…