Medical Assistant - PRN Urgent Care

Overview

Medical Assistant - PRN Urgent Care at Med Star Health. The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture, medication and vaccine administration, measurement and documentation of vital signs, and assisting providers with patient exams and clerical support. Position may float to other sites/locations within the system.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Complies with governmental regulations and accreditation standards.
• Assists providers with patient preparation for examination, minor office procedures, examination and education of patients. Supports other members of the clinical care team to assure optimal patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed.
• Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients for preventive care needs, ongoing support barriers to care, safety concerns, and potential fall risk. Conducts surveillance for transitions of care, urgent/emergent care, or follow-up tasks such as retrieval of documents associated with referrals/testing.
• Conducts motivational interviews that include patient screening and/or coaching on disease management, ability, motivation to change, learning care needs, and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings.
• As part of a High Reliability Organization, reports actual and potential problems concerning patients, families, and associates using established reporting protocols. Participates in performance improvement initiatives to improve care quality and safety.
• Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.
• Participates in population management activities including awareness of populations served and engages the patient in self-management support, care/health goal setting, pre-visit planning, and capturing information that leads to health care improvement activities.
• Performs selected patient and laboratory testing within the scope of practice (e.g., Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision and hearing testing as required). Removes sutures/staples after provider examination and orders; documents activities in the EMR or other policy-based venues.
• Documents clinically related activities in the EMR; performs required follow-up (e.g., preventive screenings and labs). Collects and processes specimens, completes requisitions and documents in logbooks or other applicable forms/records.
• Provides escort for patients and assists with discharge activities. Provides chaperoning for patients per policy.
• Fulfills infection prevention and environmental responsibilities as assigned, including light cleaning during clinic hours and cleaning of equipment; updates records of scheduled equipment maintenance; manages drug and medical supply inventories.
• Provides telephone screening services to gather information from patients, determine appropriate disposition, and document per established telephone screening protocols.
• Under onsite provider supervision may insert intravenous catheter for IV fluid therapy or administration of IV medications. Under direct onsite physician supervision may insert, remove, and monitor urinary catheter as needed; prepare and administer oral drugs and injections (intradermal, subcutaneous, intramuscular). May perform phlebotomy.
• Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for pre-authorizations for patient medications and specialty referrals, including insurance authorization.
• Floats to other sites/locations within the system as appropriate and performs duties at multiple sites.
• Attends scheduled meetings and training classes for safety, infection control, OSHA, CLIA, BLS, and others as required.
• Demonstrates behavior consistent with Med Star Health mission, vision, goals, SPIRIT values, and patient care philosophy.

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program preferred.

• Less than 1 year (6 months) experience in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completion of an…