Director of Counseling Services

Position Title

Director of Counseling Services

The University of Maryland, Baltimore County (UMBC) Retriever Integrated Health is seeking a Director of Counseling Services. This position requires a seasoned clinical leader with demonstrated expertise in building high-performing teams, implementing evidence-based practices, and creating student-centered service delivery models in higher education settings. The Director will work collaboratively with the directors of Medical Services, Health Promotion, Case Management, and Insurance to create seamless pathways for students across RIH services.

This role offers the opportunity to lead organizational development, enhance staff professional development, refine clinical operations, and expand counseling center capacity to meet the evolving mental health needs of UMBC’s diverse student population. The Director brings not only advanced clinical skills and doctoral-level training but also the leadership acumen to guide organizational development, foster a culture of collaboration and accountability, and position the counseling center for long-term success through upcoming AAAHC accreditation and beyond.

The University of Maryland, Baltimore County (UMBC) Retriever Integrated Health is seeking a Director of Counseling Services. This position requires a seasoned clinical leader with demonstrated expertise in building high-performing teams, implementing evidence-based practices, and creating student-centered service delivery models in higher education settings. The Director will work collaboratively with the directors of Medical Services, Health Promotion, Case Management, and Insurance to create seamless pathways for students across RIH services.

This role offers the opportunity to lead organizational development, enhance staff professional development, refine clinical operations, and expand counseling center capacity to meet the evolving mental health needs of UMBC’s diverse student population. This position has complete responsibility for the overall management, operation, and performance of the counseling center.

UMBC offers competitive compensation. This role starts at $145,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

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A hybrid telework schedule may be available.

• Provide visionary leadership that creates a collaborative, accountable, and student-focused counseling center culture
• Lead organizational alignment efforts to strengthen team cohesion, clarify roles and expectations, and enhance professional standards
• Develop and implement professional development plans that build staff competencies and promote evidence-based clinical practices
• Establish clear performance expectations and accountability structures while supporting staff growth and wellbeing
• Foster an inclusive work environment that values diversity, equity, and belonging among staff and in-service delivery
• Model exemplary clinical practice, ethical leadership, and constructive communication
• Collaborate closely with the directors of Medical Services, Health Promotion, Case Management, and Insurance to create integrated, student-centered care pathways and joint initiatives
• Lead strategic planning initiatives to expand counseling center capacity and innovate service delivery models

• Oversee daily operations including intake, triage, scheduling, crisis response, and case management systems in coordination with other RIH services
• Lead continuous quality improvement efforts to enhance clinical effectiveness, operational efficiency, and student outcomes
• Refine clinical protocols, documentation standards, and care pathways to ensure consistency and compliance
• Lead AAAHC accreditation preparation for counseling services in collaboration with the Director of Health Operations, ensuring alignment with national standards and coordinating documentation, staff training, and…