Community Outreach Worker II

Community Outreach Worker II – University of Maryland, Baltimore

EMBRACE at University of Maryland, Baltimore has an exciting opportunity for a dedicated, caring, and team‑oriented Community Outreach Worker II.

The selected candidate will apply specialized and theoretical knowledge, principles, and concepts to conduct outreach in the community to inform stakeholders of case management services. The candidate will enroll clients into case management services and provide case management. This contractual position will report to the Lead Social Worker.

The mission of The Embrace Initiative is to collaborate with the community to create a world that is safe, just, and equitable. We accomplish our mission through partnerships between grassroots, non‑profits, city agencies, and institutes of higher education by engaging in accessing resources, removing barriers, making connections, and transforming systems.

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. Contingent Category II employees receive a generous leave package that includes 10 vacation days, 9 holidays, 5 sick days, 3 personal days, and comprehensive health insurance; professional learning and development programs; tuition remission for the employee only (courses taken at UMB). Tuition remission for part‑time employees is prorated in accordance with their FTE.

Flexible work schedules and teleworking options (if applicable).

• Provides crisis intervention through individual counseling, providing basic health education, assisting clients access various social services, and referring clients to alternate care facilities.
• Conducts initial assessment in order to determine individual client needs.
• Speaks before neighborhood groups and attends community meetings to establish communication and rapport; to promote services; and assist in resolving problems facing the community. Prepares and distributes informational literature.
• Participates in the evaluation of materials and methods designed to meet the educational needs of the client community.
• May provide guidance and training to other outreach workers.
• Performs all of the duties of a Community Outreach Worker I.

The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

High‑school diploma or GED.

Two (2) years in community outreach, health care, research, and/or social services.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year‑for‑year basis with 30 college credits being equivalent to one year of experience.

General knowledge of community and/or social service resources and programs. Skill in conducting interviews and assessing client needs. Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to write reports and maintain records. Ability to work in extreme weather conditions. Ability to perform extensive standing and walking.

Ability to handle sensitive and confidential matters with discretion and tact. Ability to interact with the public, health care providers, community organizations, and social service agencies. Ability to maintain poise and courtesy under pressure.

Employees may be required to use their personal automobile while conducting official business and possess a valid Maryland Non‑commercial Class C or Commercial Class B Driver’s License (CDL). Candidates may be subjected to medical inquiries and/or a medical examination to determine ability to perform the job. Employees may be required to successfully pass a police background check.…