Patient Access Representative

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Patient Access Representative
900 S Caton Ave, Baltimore, MD 21229
On-Site
6-month contract with potential for extension or conversion to full-time
Pay:
Based on experience; includes holiday pay and overtime opportunities

Join Ascension Health as a Patient Access Representative at our Baltimore location. In this critical role, you will provide exceptional customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. You will thrive in a fast-paced, team-oriented environment, working directly with patients, staff, and providers. This position offers a variety of shift options (day and night), overtime opportunities, and a professional dress code with branded apparel provided.

• Day
  
  Shifts:
  
  
  • Sun–Tue: 7:00 AM – 7:00 PM + Wed: 7:00 AM – 1:00 PM
  • Wed: 1:00 PM – 7:00 PM + Sun–Tue: 7:00 AM – 7:00 PM
  • Mon–Fri: 7:00 AM – 3:30 PM (includes ED runner support for admissions/floor)
• Night Shift:
  • Wed: 1:00 AM – 7:00 AM (Thurs morning) + Thurs–Fri: 7:00 PM – 7:00 AM

Overtime opportunities are prevalent and highly encouraged.

• Black slacks + branded blue polo shirt (2 provided at start)
• Additional polos must be purchased (typically 4–5 total)
• Temporary unbranded polos from Amazon permitted until branded ones arrive
• Sizes: unisex (true to size) & women’s cut (runs small, size up recommended)

• Excellent customer service skills
• Strong verbal communication and interpersonal abilities
• Team-oriented mindset (this is not an independent role)
• Mobility to walk, stand, and frequently move between departments and patient rooms
• Comfort discussing financial responsibilities with patients
• Proficiency with computers, typing, and multitasking with dual monitors

Preferred (Not Required):

• Prior healthcare or hospital experience
• Insurance knowledge

• Greet and assist patients in the Emergency Department and admissions areas
• Complete admission paperwork and ensure accuracy of patient records
• Serve as a runner to deliver documentation between ED, patient rooms, and hospital floors
• Discuss residual balances and assist with payment collection as needed
• Accurately input data using dual monitors and hospital systems
• Collaborate closely with team members and hospital staff in a high-volume environment

Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.