Assistant Administrator, Ambulatory & Access Operations; SOM Pediatric Administration

Position: Assistant Administrator, Ambulatory & Access Operations (SOM Pediatric Administration)
We are seeking an Assistant Administrator - Ambulatory & Access Operations who will provide strategic leadership and administrative oversight for the Department of Pediatrics' outpatient clinics across all campuses and satellite locations. This role ensures operational efficiency while advancing the department's clinical, educational, and research missions.

The position drives process improvement, quality and safety initiatives, and patient- and family-centered care strategies across pediatric ambulatory practices. Working closely with physician, nursing, and administrative leaders, the Assistant Administrator evaluates workflows, performance metrics, service delivery models, access performance, and patient experience outcomes.

Reporting to the CAO and partnering closely with SOM and JHH administrative leadership, this role contributes to fiscal planning, regulatory compliance, access optimization, and business development initiatives affecting outpatient care. The Assistant Administrator collaborates broadly across Johns Hopkins Medicine entities to ensure alignment, integration, and operational excellence, with a strong focus on access, analytics, and cross-departmental partnerships.

The Assistant Administrator Clinical provides leadership and management of the financial, operational, and administrative activities within a clinical department. The position reports directly to the Clinical Administrator. The position will focus on assigned areas of management responsibility which may include finances, human resources, program/business development. operational oversight and other patient care fiscal and administrative operations that typically span the Johns Hopkins University School of Medicine (SOM) and the Johns Hopkins Health System (JHHS).

The Assistant Administrator Clinical partners with the Administrator to maintain sustainable financial success, implementing continuous performance improvement, and helping develop new programs. The Assistant Administrator is responsible for the clinical practice operations and annual revenue generated by physicians and advanced practice providers.

Specific Duties & Responsibilities

Financial

* Manage divisional financial lines of business (clinical, research, gift, endowment, etc.) that generate budget expense and sponsored expense, including substantial institutional support that requires a high level of scrutiny and reconciliation.

* Meet or exceed operating target set by the department and school and participate in annual performance improvement goals.

* Review monthly account and/or business plan activity, correct errors, and identify and report problems or discrepancies.

* Reconcile monthly financial statements between JHM entities.

* Provide financial and other operational reports, as needed, for JHM, JHHS, JHU, and departmental leadership.

* Provide, review, and analyze the clinical practice finances of the assigned area(s).

* Develop appropriate billing strategies to maximize annual charges.

* Develop faculty profit and loss statements or other metrics and provide regular updates to leadership on faculty productivity reporting.

* Develop strategies with leadership and faculty for establishing and utilizing discretionary funds that align donor intent, budget guidelines and applicable JHU policies.

* Monitor faculty, staff, and fellow percent of effort expended on research grants and contracts and maintain equivalent salary distribution on accounts.

* Develop the annual operating budget for submission.

* Assist with the clinical budgeting process and ensure performance improvement on the bottom line.

* Design and produce various reports utilizing institutional data to create monthly, quarterly, and annual financial reports for leadership.

* Prepare, or ensure the correct preparation of, various forms such as journal vouchers, check deposits, check requests, and telephone service requests.

* Prepare electronic budgets and expenditure transfers.

Operations Management

* Collaborate with faculty, nursing, and administrative leaders to ensure optimal clinic operations.

* Provide practice management leadership as needed to all faculty practices

* Ensure patient access goals are met for clinic visits and other appointment scheduling.

* Develop systems for administrative workflow in accordance with departmental goals.

* Manage departmental operations to ensure patient-centered activities and maximize patient satisfaction scores.

* Utilize patient satisfaction data to identify opportunities for improvement in departmental workflow and improve patient satisfaction.

* Investigate and respond to patient complaints

* Ensure appropriate levels of staffing in all administrative areas.

* Make recommendations to improve space utilization and define needs and justification for additional space to appropriate leaders.

Program/Project Planning & Development

* Support the development of tactical business plans in conjunction with administrative leaders.

* Develop project plans for identified opportunities,…