Community Health Worker - Thrive Three

About Health Care Access Maryland (HCAM)

Health Care Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

The Care Coordination Program (CCP) at Health Care Access Maryland (HCAM) is an outreach program that provides short‑term care coordination services to Baltimore City Residents. The Care Coordination Program assists Medicaid/Health Choice eligible beneficiaries in accessing, using, and maximizing their Medicaid benefits. The CCP multidisciplinary team educates clients about health benefits, links residents to primary care and specialty services, works to improve birth outcomes in Baltimore City with innovative prenatal outreach strategies, and strives to protect our city’s most vulnerable populations by providing access to health services and community resources.

• Work collaboratively with Emergency Room Staff and electronic CRISP alerts to identify and outreach pregnant/postpartum clients for Health Choice education, connection to prenatal/postpartum/family planning services, and other community‑based resources.
• Timely and frequent communication with Deputy Director.

• Complete face‑to‑face/telephonic outreach services to provide linkage to Medicaid benefited services in primary care, dental care, specialty care, health screenings and vaccinations.
• Complete Social Needs Screening and create an individualized care plan.
• Triage and refer MCH clients to B’More for Healthy Babies Programs; WIC, Home Visiting, Parenting Support Groups, Doula Services and Safe Sleep Resources.
• Aid with the Social Drivers of Health barriers to accessing healthcare, including through referral to various community resources.

• Within 30 days, document assessments, care plans and submit referrals into the HCAM electronic database.
• Create and send Service Response communications with Medicaid Providers, Managed Care Organization departments, and Hospital Partners.
• Complete and submit monthly reports.

• Complete and submit timesheets timely and accurately.
• Complete all required training courses.

• Additional duties as assigned.

• High School Diploma or GED with five years of human services experience. Bachelor’s degree in a Human Services field is preferred.
• At least two years of experience providing Home/Community Outreach to the maternal and child health population in Baltimore City.
• At least two years’ experience working with Health Choice Medicaid recipients and Managed Care Organizations.
• Bilingual (Spanish/English) candidates are strongly preferred.
• Maryland Community Health Worker Certification strongly preferred; candidates will be required to complete this certification within one year of hire date.
• Reliable transportation required.

• Ability to work independently and as part of a team to achieve project success in outreaching clients identified for care coordination.
• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
• Organizational skills with the ability to meet a demanding workload.
• Detail oriented to complete requirements of files and contract compliance.
• Sensitivity to cultural and socioeconomic characteristics of the population served.
• Excellent oral and written interpersonal and communication skills required.
• Proven ability to work efficiently and meet deadlines.
• Proficiency using an Electronic Medical Record database is preferred.
• Ability to organize and manage a case load of 25-35 cases and meet deadlines to address the cases.

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401(k) retirement…