Office Assistant

Overview

Join Our Mission to Empower Recovery

REACH Health Services, a division of the Institutes for Behavior Resources (I ), is dedicated to empowering individuals on their journey to recovery. Rooted in compassion and driven by evidence-based care, our mission is to enhance the quality of life in our community through comprehensive services that uphold patient dignity, well-being, and long-term recovery. If you're passionate about making a meaningful impact and thrive in a collaborative, patient-centered environment, we invite you to be part of our team.

• Greets and checks in patients at the 4th floor clinic; maintains sign-in sheets and assists in coordinating clinic workflow and communication.
• Performs daily administrative tasks including patient scheduling, managing provider schedules, preparing intake and registration materials, verifying insurance, and requesting medical records.
• Creates and maintains accurate patient records in both electronic (Methasoft) and paper formats; ensures proper documentation and compliance with privacy regulations (HIPAA, 42 CFR Part
  2).
• Monitors and maintains reception and public areas; reports safety/security concerns and provides support in the I /REACH main lobby as needed.
• Handles incoming calls and messages; routes communication appropriately to staff or providers.
• Supports clinic operations through participation in staff meetings and ongoing compliance with organizational policies, procedures, and ethical standards.

This is a full-time position working Monday-Friday, 7am-3pm.

In compliance with Maryland's Equal Pay for Equal Work Act, I  is committed to providing transparent wage information for all posted job opportunities. The pay rate for this position is $18-19 per hour. I  offers competitive health benefits, generous PTO, tuition and certification reimbursement, retirement options, and other perks. To learn more details about what we offer, please visit our website.

• Ability to work independently with initiative and minimal supervision, seeking assistance as needed.
• Ability to work in a collaborative environment, while handing sensitive information in a confidential manner.
• Ability to handle multiple tasks and work well under pressure, knowing how to prioritize tasks.
• Strong organizational and planning skills with attention to detail and problem solving skills.
• Proficient with computers (Microsoft programs) and other office equipment.
• Knowledge of EMR systems (Methasoft preferred).
• Basic knowledge of insurance systems including verifications and authorizations.
• Ability to recognize when a patient is in distress and needs additional support via appropriate treatment personnel.
• Proficient knowledge of computer systems including Word, Excel, Teams, Outlook, and ability to learn new programs, as needed.
• Ability to work with a culturally diverse population, embracing the DEIB initiatives of I /REACH.
• Ability to work in a highly collaborative environment, while managing multiple high priority issues simultaneously.
• Ability to pass all pre‑employment requirements including but not limited to a criminal background check and drug screen.

• High School diploma or equivalent.
• One+ years previous experience in an administrative support role, preferably in a healthcare environment.