Client Service Specialist

Client Service Specialist

Full Time Non-Exempt Full-Time ClinicS Ind Cont West Baltimore Grace Memorial, Baltimore, MD, US

6 days ago Requisition

Salary Range: $36,667.00 To $41,556.00 Annually

Join a mission-driven team working to end homelessness through racially equitable health care, housing, and advocacy.

At Health Care for the Homeless, your work changes lives. Each year, we help thousands of people in Baltimore move toward health, stability, and home. We are looking for compassionate, skilled professionals who believe everyone deserves high-quality care, dignity, and a safe place to call home.

Here, you will do meaningful work alongside colleagues who are collaborative, equity-centered, and deeply committed to community wellness. Whether you provide direct care, support operations, lead programs, or advocate for change, your contribution helps build a more just and healthier Baltimore.

• Mission with impact:
  Be part of a team working every day to end homelessness in Baltimore and beyond.
• People-first culture:
  Work in a collaborative environment grounded in compassion, authenticity, hope, racial equity, and social justice.
• Room to grow:
  Access training, professional development, and support that help you strengthen your skills and advance your career.
• Meaningful benefits:
  Enjoy affordable medical, dental, and vision coverage; generous paid time off; employer-supported retirement; paid parental leave; and loan repayment opportunities for eligible roles.
• Work that matters:
  Help deliver whole-person care, housing support, and advocacy to people who deserve dignity, respect, and stability.

If you are ready to use your talent for something bigger, HCH is ready for you. Bring your expertise, your heart, and your commitment to justice—and help create a Baltimore where everyone has the opportunity to be healthy and housed.

The Client Service Specialist (CSS) position routinely independently performs multiple administrative functions within a interdisciplinary, community-based, stationary and/or mobile ambulatory practice. This position supports medical, behavioral health and dental providers, nurses, social workers and administrators and is able to move effortlessly across various teams and/or locations. This role coaches and mentors client service representatives (CSRs) and exemplifies excellent first line customer service.

• Performs and fulfills all of the duties and responsibilities of the CSR position (registration, scheduling, insurance verification, referrals, and medical records) as a routine part of their daily duties.
• Processes referrals generated by providers at discharge, which includes: identifying referral entity, obtaining authorizations if needed, completing all necessary paperwork, and faxes supporting documents to the referring entity;
  
  Follow-up with clients and or the referring entity regarding outstanding referral issues as needed;
  Assist clients with scheduling referral appointments as needed;
  
  Track and report processing issues to supervisor;
  Verify client insurance benefits to obtain pre-authorization
• Process and maintain priority release of information and daily scanning of incoming records in adherence to the agency’s Medical Records Procedure;manages the workflow of medical records to maintain efficiency and high accuracy in release of records and receipt of records from outside providers
• In collaboration with the Practice Manager, documents and maintains customer service actions and helps identify client satisfaction improvement strategies.
• Responds promptly and appropriately to client questions/concerns/complaints and attempts immediate resolution;
  Identifies client needs and connects with other services, (e.g. case management and CHW) within the agency or through established external partners.
• Support Practice manager with compiling and coordinating data for analysis and assessment of clinic flow, fiscal expenditures, and service delivery
• Provide customer service excellence marked by culturally-competent, client-centered, ethical,…