Non-Clinical - Administrative - Patient Services Representative

Medical Practice Rep

Location:

Baltimore, MD Local, Remote or Hybrid:
Local

Schedule:

Onsite;
Part Time Mon/Wed/Fri (with the potential for full time) 8AM-4:30PM

Contract:

13 weeks

Job Summary:

Performs registration and scheduling of outpatient appointments, charge entry, collection of co-pays and medical records functions.

Job Responsibilities:

• Optimizes facility and professional collections.
• Collects co-pays and fees for facility and professional services from patient/guarantor according to established Hospital and faculty practice/departmental policies and procedures.
• Balances and closes all payment batches at the end of the day.
• Reconciles cash drawer on a daily basis.
• Prepares and submits Hospital and faculty practice deposits in accordance with established Hospital and faculty practice/departmental policies and procedures.
• Verifies patient insurance coverage.
• Obtains facility and professional services authorizations; may assist patients with obtaining specialty referrals.
• Communicates facility and professional co-payment or other balance due information to patients/guarantor.
• Abstracts and copies information from patient records in response to documentation requests.
• Performs a complete registration of patients.
• Interviews patients to obtain correct demographic and insurance information.
• Verifies insurance and obtains authorizations to insure proper billing and collections.
• Inputs a complete patient registration into a computerized registration system.
• Reviews completed registration with patient; assists patient with the signing of admission forms and other forms that may be required for department.
• Notifies provider of patient's arrival.
• Prepares admission packet of forms and labels for provider.
• Schedules appointments into computed systems.
• May perform referrals.
• Pulls and refiles records, files loose reports and other documents in the records, performs file maintenance in the file area.
• Processes release of medical records information.
• Answers telephone inquiries.
• Prepares and maintains accurate and complete records for outpatients; active, discontinued, and discharged.
• Sorts and places progress notes, lab slips in chart and prepares notes to be sent to Health Information Department.
• Pulls and re-files charts needed for patient visits or related needs, and processes charts for microfilming.
• Reviews charts periodically for completeness and accuracy to ensure proper maintenance; assures medical records are maintained in accordance with accreditation standards, obtains MEC signature.
• Distributes and processes all information requests received in timely manner; logs records; follows up on records signed out, requesting return when appropriate.
• Handles walk-in requests for release of medical records; obtains appropriate authorizations for release.
• Ensures that all customers receive exemplary service.
• Serves as a patient/customer advocate when needed.
• Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately.
• Exceeds patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner.
• Focuses on what can be done to improve situations for the patient, co-worker and other customers.
• Keeps patients/customers informed, explain delays, and provide clear and concise information.
• Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of patient rights.
• Portrays a positive organizational image through adherence to dress code and maintaining a clean work environment.
• Recognizes everyone, including patients, visitors and co-workers as customers and treats them with dignity, courtesy and respect.
• Works at maintaining a good rapport and appropriate departmental relationships with all patient care personnel, promotes a spirit of cooperation through frequent communication.