Medical Practice Representative II-OB​/GYN

Job Title

Duties will include: scheduling appointments; completing demographic and insurance registration; maintaining registration accuracy; greeting visitors, patients, and staff promptly; answering phone calls in a friendly, courteous, and professional manner; collecting co-payments from patients; and other duties as assigned.

Requirements Qualified applicants will possess: H.S. diploma or equivalent (GED); 2-3 years related medical office experience; general understanding of basic accounting principles; PC proficiency; strong customer service skills; accurate data entry skills; and knowledge of IDX or similar billing system and medical terminology is preferred.

Essential Functions

• Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a copay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
• Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
• Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians' offices.
• Obtains and inputs all pre-authorization insurance and pertinent demographic information using IDX scheduling system.