Patient Service Coordinator (SOM DOM Bay Addiction Medicine

Johns Hopkins, founded in 1876, is America's first research university and home to nine world‑class academic divisions working together as one university.

The Department of Medicine, Division of Addiction Medicine at Bayview is seeking a Patient Service Coordinator
. The Patient Service Coordinator (PSC) is responsible for checking inpatients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed.

• Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
• Follow HIPPA guidelines at all times.
• Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
• Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.
• Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.
• Schedule pre-op appointments and make sure the orders from referring providers have been received.
• Fill vacant appointment slots due to cancellations.
• Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
• Verify all other insurances using RTE in EPIC.
• Check eligibility for grant patients prior to arriving patient for visit.
• Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.
• Scan picture  insurance card into EPIC at first visit and verify at all subsequent visits.
• Call insurance company if information on insurance card is incorrect.
• Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.
• Use bump list to call patients who need to be rescheduled.
• Use the AWARE Report to improve bypassed warnings.
• Report deceased patients to supervisor or MOC.
• Assist with special projects.
• Prepare and mail missed appointment letters (at provider’s request) and appointment cancellation letters when unable to inform patient via phone.
• Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic.
• Call transportation services for patients.
• Inform Administrative Coordinator when the parking voucher supply is running low.
• Process outside agency forms completed by providers.
• At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.
• Scan paperwork into EPIC daily and save to appropriate area.
• Ensure windows and cabinets are locked at end of shift.
• Send morning email to staff and supervisors with assigned duties for the day.
• Other duties as assigned.

• High School Diploma or graduation equivalent
• One year work experience in customer service required.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Two years related work experience preferred.

Classified

Title:

Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($50,000 targeted; Commensurate w/exp.)
Employee group:
Full Time

Schedule:

M-F 8:30a - 5p
FLSA Status:
Non-Exempt

Location:

Johns Hopkins Bayview
Department name: SOM DOM Bay Addiction Medicine
Personnel area:
School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

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