ED Patient Access Representative - Days - Part-time

Under general supervision, interviews Emergency Department patients to obtain necessary information, prepare admission/registration forms, gather insurance information and perform other clerical/computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Education:

High School Diploma or GEDLicensures/

Certifications:

CHAA

Preferred Experience:

1 to 2 years related experience preferred. 6 months to 1 year working in an Emergency Department preferred. Completion of a Medical Terminology class preferred.

Skills:

Responsible for interviewing patients that are experiencing a medical emergency.

Ability to work calmly and efficiently in high-stress situations

Strong ability to work well on a team with rotating staff.

Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations

Knowledge in medical terminology preferred

Skill in using computers and personal productivity applications

Skill in oral and written communication, including reading comprehension

Skill in data analysis to gather and update statistics, logs, records and reports

Ability to type quickly and accurately

Excellent skill in customer service techniques

Ability to multi-task and prioritize

Must be able to work in a patient care environment with exposure to infection and/or contagious disease

Principal Duties and Responsibilities:

Completes Arrival and Registration functions for patients presenting for immediate life-threatening illness or injury, emergency petition, sexual assault, psych evaluation and substance abuse

Use of standard precautions to prevent exposure to blood and/or body fluids exposure

Follows EMTALA regulations related to registration and collection of co-payments in the Emergency Dept Performs bed-side registrations for ER patients, patients directly admitted to the hospital and for Skilled Nursing Facility/ Sub-acute unit admissions. Ensures complete and accurate information is obtained bedside from the patient, from a family member, or from the sending facility

Extensive insurance knowledge for accurate insurance entry for new and out of state patients, patients presenting for auto and workers compensation injury, and other liability situations

Documents point of origin, sending facility and referral source for patients arriving from other health care facilities, maintaining accuracy of patient records and compliance with the HSCRCResponsible for registration of after-hour Radiology patients

Verifies demographic and insurance information. Obtains all necessary signatures electronically, or on paper. Collects anypayments due upon admission and assures insurance verification process is completed

Inform patients of Medical Center rates, rules and regulations and answers patients’ questions. If unable to answer questions, investigates all avenues available to resolve concerns. Works as a team with clinical staff from all OR’s, Emergency Department, Maternal/Newborn Health, Clinics, and Ancillary Testing areas

Inputs patient information into computer to identify existing, or initiate new medical record, patients’ labels, and bracelets. Scans at time of registration all insurance cards, Photo I.D., Advance Directives and other facility information. Obtains photographs of patients for identification purposes. Obtains electronic signature of various registration forms such as Permissions and Acknowledgements, and Notice of Observation to Inpatient Status Change. Escorts patient to waiting room location as needed

Meets or exceeds departmental registration timing standard of 7 minutes per patient

Verifies benefits via Epic Real-Time Eligibility. Follows insurance requirements such as Medicare Secondary Payer Questionnaire. Enters insurance coverage accurately. Provides notification to insurance carriers as required

Assists in training new employees for the department. Performs clerical duties, computer operational duties, filing, record keeping, answering phones and providing excellent customer service. Handles security keycard distribution for VIP’s at L&DMeets or exceeds registration accuracy of 97%- evaluated on a quarterly basis

Collects co-pays, deductibles,…