Behavioral Health Crisis Support Team Program Lead (Student Health & Well-Being Mental Health S

The office of Mental Health Services within the Student Health and Well-Being department is seeking a Behavioral Health Crisis Support Team Program Lead
. The Johns Hopkins University strives to ensure a safe and supportive environment for all who live, work, or visit our campuses. To meet the evolving standards of collaborative mental health crisis response services, Johns Hopkins University (JHU) has launched a Behavioral Health Crisis Support Team (BHCST), staffed by licensed mental health clinicians and specially trained Johns Hopkins Public Safety officers.

While the BHCST fields Access Line calls and provides mobile crisis co-response within the Baltimore campus footprints regardless of affiliation, most BHCST clients are JHU students and learners.

BHCST clinicians co-respond with Johns Hopkins Public Safety (JHPS) officers 24/7/365 to individuals experiencing behavioral health crises. Modeled after successful efforts in major cities, the JHU BHCST is one of the first mobile crisis co-responder programs in a university setting in the United States. The BHCST clinical team staffs the Access Line, which provides telephone support for individuals in crisis as well as consultation support for faculty, staff, and concerned parties.

Clinicians triage phone calls and provide mobile crisis co-response with JHPS officers to calls for service within the Charles Village, Mt. Vernon, and East Baltimore campus footprints and in select off-campus residential locations. In general, JHPS transports clinicians to clients in crisis.

Reporting to the BHCST Associate Director, the BHCST Program Lead supervises 3 clinicians and provides direct clinical service, consultation, and supervisory coverage in the absence of the Associate Director. This position will have multiple reporting locations at the Homewood and East Baltimore campus locations.

• This position's direct clinical service responsibilities will be primarily based on and around the Baltimore campuses, as well as possible services in Washington, D.C. See minimum qualifications for required time frames for licensure. Jurisdictions required, Maryland and Washington, D.C.
• Percentages of duties and responsibilities are provided as general guidelines and will vary depending on the time of year, the needs of the clinical service, and program coordination responsibilities.

• Provides supervisory and consultation coverage to the team in the absence of the BHCST Associate Director.
• Effectively manages direct reports, including goal setting, performance evaluations, performance management, and related HR processes; works collaboratively with leadership team members to provide multi-dimensional supervision to assigned therapists.
• Serves as a consultant to campus partners to facilitate an appropriate response to individuals in crisis or in need of outreach or intervention.
• Oversees daily EHR workflows, including documentation, and maintains active oversight of current cases to ensure timeliness, support ongoing coordination efforts, monitor risk and acuity, and support clinical decision-making.
• Collaborates with MHS Clinical Services, Clinical Case Management, Consultation and Outreach teams to facilitate appropriate, coordinated referral and crisis management support for students and learners.
• Participates in multi-disciplinary clinical and administrative teams, including case consultation, student risk management, peer chart reviews, and other committees as directed.
• Co-leads onboarding and training plans for BHCST staff; contributions to training of staff across the MHS portfolio as appropriate.
• Leads and contributes to staff development, engagement, and teambuilding activities for BHCST staff as well as larger MHS-wide events.
• Serves as a member of committees, as requested or assigned.
• Completes documentation and administrative duties in accordance with MHS policies and procedures.
• Other duties as assigned.

• Creates a warm and welcoming clinical environment where clients feel supported and respected during times of crisis and as they pursue their personal, academic, and…