Medical Staff Office Manager at University of Maryland Medical System Baltimore, MD

Medical Staff Office Manager | University of Maryland Medical System, Baltimore, MD.

The Manager performs the administrative functions related to medical and resident credentialing, oversees and supports Medical Staff committees, and under general direction manages the credentialing process to ensure compliance with hospital policies, regulatory bodies, and TJC.

• Oversee all aspects of initial and reappointment credentialing for Medical Staff, AHPs, and residents / fellows.
• Ensure that data necessary for credentialing and privileging is requested and collected in a timely manner from applicants and other parties.
• Ensure that primary source verification of licensure, training, board certification, DEA, malpractice coverage, prior employment, and the National Provider Data Bank (NPDB) is performed.
• Ensure timely file completion and coordinate approval workflows, ensuring presentation to the Credentials Committee, Medical Executive Committee (MEC), and Governing Body.
• Maintain privilege delineations consistent with Medical Staff Bylaws and regulatory standards.
• Maintain accurate files for all credentialed and privileged Medical Staff and AHPs.
• Maintain the electronic credentialing database.
• Work in conjunction with University of Maryland Medical System (UMMS) leadership and colleagues from other UMMS member organizations Medical Staff Offices to continuously improve all aspects of the Medical Staff Office, including the use of new technologies and processes to improve operational efficiency and reduce redundancy.

• Credentialing and privileging audits
• FPPE and OPPE completion, in conjunction with the Quality Department

• Prepare agendas, minutes, and follow-up actions
• Track committee approvals and corrective actions
• Collaborate with clinical leaders (Division Chiefs) and hospital administration to support effective medical staff governance and provider onboarding.
• Coordinate new provider onboarding and orientation, in collaboration with HR and clinical departments.

• Supervise and mentor Medical Staff Office personnel, ensuring efficient, high-quality workflows and excellent customer service.
• Maintain courteous and effective relationships with co-workers and other members of the Hospital staff.
• Develop and report performance metrics related to credentialing timelines, provider onboarding, and regulatory readiness.
• Establish and maintain professional, confidential, and collaborative relationships with providers, hospital departments, and external agencies.

• Associates degree or higher from an accredited college in health care administration, business, or related field.
• Minimum of 5 years of credentialing/ Medical Staff experience, with at least two years in a hospital or health system setting.
• Must have a strong hospital-based credentialing background

• Bachelor’s degree or higher
• Supervisory experience
• Certified Professional Medical Services Management (CPMSM) and/or Certified Provider Credentialing Specialist (CPCS) Certifications.

• Expert knowledge of Medical Staff credentialing, privileging, and governance processes.
• Thorough understanding of TJC, CMS, NCQA, and state regulatory requirements.
• Proficient in credentialing software systems; experience with MD Staff preferred.
• Strong interpersonal, written, and verbal communication skills
• Work collaboratively with medical staff and administrative leadership.
• Ability to manage confidential and sensitive information in compliance with hospital policy and HIPAA.

• Pay Range: $40.60 - $60.93
• Other Compensation (if applicable): n/a

All your information will be kept confidential according to EEO guidelines.