Behavioral Health Crisis Support Team Program Lead (Student Health & Well-Being Mental Health

Johns Hopkins University, founded in 1876, is a research university with nine academic divisions. The Office of Mental Health Services in Student Health & Well-Being is hiring a Behavioral Health Crisis Support Team Program Lead to strengthen our mobile crisis co-response services across the Baltimore campus footprints.

• Supervision and Administrative Duties (40%)
  • Provides supervisory and consultation coverage to the team in the absence of the BHCST Associate Director.
  • Manages direct reports, including goal setting, performance evaluations, performance management, and related HR processes.
  • Serves as a consultant to campus partners to facilitate an appropriate response to individuals in crisis.
  • Oversees daily EHR workflows, documentation, and case oversight to ensure timeliness and clinical decision-making.
  • Collaborates with MHS Clinical Services, Clinical Case Management, Consultation and Outreach teams for coordinated referral and crisis management.
  • Participates in multidisciplinary clinical and administrative teams, including case consultation, student risk management, peer chart reviews, and other committees as directed.
  • Co-leads onboarding and training plans for BHCST staff; contributes to training of staff across the MHS portfolio.
  • Leads and contributes to staff development, engagement, and team-building activities for BHCST staff and larger MHS events.
  • Serves as a member of committees as requested or assigned.
  • Completes documentation and administrative duties in accordance with MHS policies and procedures.
  • Other duties as assigned.
• Mobile Crisis Response (35%)
  • Creates a warm and welcoming clinical environment where clients feel supported during crisis.
  • Provides on-site, in-person rapid co-response to students, staff, faculty, and neighbors for crisis intervention and welfare checks.
  • Conducts in-depth mental health assessments and determines level of risk to the individual and/or others.
  • Works closely with JHPS on scene to intervene in response to calls received through JHPS dispatch or the BHCST Access Line.
  • Provides referrals to appropriate internal resources for JHU faculty and staff, and community resources to non-affiliates.
  • Arranges transportation for clients by JHPS or local law-enforcement partners to emergency and crisis facilities when appropriate.
  • In consultation with the BHCST Associate Director, issues emergency petitions when higher level of care is clinically indicated and voluntary admission is declined.
  • Accompanies clients to the emergency room or community facility; provides collateral information to hospital/facility staff and confirms disposition of the case.
  • Provides or secures emotional and resource support for bystanders and others impacted by critical incidents.
  • Communicates and collaborates with SHWB and other campus resources to facilitate continuity of care for students and learners in crisis.
  • Participates in on-call rotations for Access Line coverage and consultation.
• Case Management, Clinical and Community Debriefing Activities (15%)
  • Provides ongoing case management and follow-up to clients to facilitate stabilization and transition to counseling, psychiatry, or other appropriate SHWB and/or community resources.
  • Provides group debriefing, CISM, and community interventions in response to critical incidents.
  • Provides in-person or virtual brief therapy and bridge appointments to clients when needed.
  • Consults and collaborates with campus partners, including Student Outreach and Support, non-clinical case managers, student affairs staff, and other resources.
  • With supplementary training, provides assessment and consultation as part of the Student Threat Assessment Team process.
  • Receives on-call reports from after-hours contracted service; documents contacts in the electronic health record and conducts clinical or case management follow-up as appropriate.
• Collaborative & Other Activities (10%)
  • Participates in ride-along with JHPS to develop relationships with officers and community members and to maintain knowledge of service areas.
  • Maintains collaborative relationships with JHPS officers and participates in joint training, meetings, and team-building activities.
  • Remains abreast of current literature and research on student behavioral health and evidence-based intervention strategies.
  • Contributes to the professional development of trainees and SHWB staff through didactic training and seminars.
  • Facilitates outreach and educational activities, including resource fairs, community meetings, and training for JHU faculty, staff, and students.
  • Participates in MHS recruitment and hiring processes.
  • Leads and contributes to staff development, engagement, and team-building activities for BHCST staff and larger MHS events.
  • Completes documentation and administrative duties in accordance with MHS policies and procedures.
  • Other duties as assigned.

• Excellent interpersonal, listening, verbal, and written communication skills.
• Demonstrated ability to work collaboratively with…