Patient Services Coordinator II

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

• Health & Wellness:
  Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness:
  Competitive salary, 403(b) with company match
• Professional Development:
  Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks:
  Wellness programs, commuter benefits, and a vibrant company culture

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The Patient Clinical Coordinator II independently coordinates the daily administrative operations of an assigned HUCD clinic, module, or specialty area. The PCC II manages complex scheduling and patient-flow issues, performs advanced insurance and documentation review, conducts assigned claim follow-up and rebilling, supports treatment-plan coordination, monitors operational compliance, resolves escalated patient-access concerns, and supports accurate charge capture and clinic reconciliation. The position applies established policy with judgment and serves as a resource to PCC I staff, students, and clinical teams.

The PCC II has no formal supervisory responsibility unless specifically assigned. The position regularly provides functional guidance, workflow direction, training, and quality feedback to PCC I staff, temporary employees, and student workers and may coordinate desk coverage in the supervisor's absence.

Work requires independent prioritization, interpretation of established procedures, and frequent coordination with faculty, students, clinical leadership, the Business Office, Revenue and Data Management, insurers, and outside healthcare partners. The PCC II manages assigned insurance accounts and treatment-planning activities, resolves nonroutine operational and claim issues, and escalates complex denials, policy exceptions, high-risk compliance matters, and matters exceeding delegated financial authority.

• Coordinates daily operations of an assigned clinic, module, or specialty area, including patient routing, provider/student assignments, desk coverage, and follow-through on incomplete activity.
• Monitors schedules, chair utilization, cancellations, and bottlenecks; makes permitted same-day adjustments and recommends workflow improvements.
• Coordinates complex, urgent, and multidisciplinary appointments within established clinical and sequencing requirements.

• Reviews appointment requests for readiness, required referrals, authorizations, records, and treatment sequence before scheduling.
• Researches and resolves scheduling discrepancies and communicates coordinated next steps to patients and care teams.
• Manages escalated access and service concerns and documents resolution or referral to leadership.
• Documentation, Insurance, and Compliance Review
• Audits assigned records for missing signatures, consents, clinical documentation, appointment notes, and required supporting information; tracks deficiencies to resolution.
• Performs insurance eligibility and benefit review and initiates, submits, or tracks routine preauthorization requests using approved workflows.
• Maintains assigned insurance work queues, payer portals, follow-up logs, and supporting documentation.
• Monitors adherence to HIPAA, payer, University, and clinic requirements and reports recurring or significant variances.

• Reviews daily clinic activity for charge capture, completion status, provider/student attribution, and consistency between sign-in records and Axi Um.
• Follows up on assigned unpaid, rejected, or returned claims; obtains claim status and documents payer responses and required next actions.
• Corrects nonclinical…