Medical Receptionist

Job Description

Job Summary

We are seeking a reliable, professional, and patient-focused Front Desk / Medical Receptionist to serve as the first point of contact for our medical practice. This role is essential in creating a welcoming environment while ensuring efficient administrative and scheduling operations. The ideal candidate is organized, detail-oriented, and comfortable multitasking in a fast-paced healthcare setting.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients warmly and professionally upon arrival
• Check patients in and out efficiently
• Verify patient demographics and insurance information
• Collect copays, balances, and payments at time of service
• Maintain patient confidentiality and HIPAA compliance at all times

Scheduling & Phone Management

• Answer multi-line phones and respond to patient inquiries
• Schedule, confirm, and reschedule appointments
• Manage provider schedules and daily appointment flow
• Communicate delays or changes to patients as needed

Insurance & Administrative Duties

• Verify insurance eligibility and benefits
• Obtain referrals and authorizations when required
• Scan, upload, and maintain accurate patient records in the EMR
• Process incoming faxes, emails, and patient forms

Office Support

• Coordinate with clinical staff and providers to ensure smooth patient flow
• Maintain a clean, organized front desk and waiting area
• Assist with additional administrative tasks as assigned
• Willingness to travel to nearby practice locations for coverage when needed

Qualifications

Required

• High school diploma or equivalent
• Prior experience in a medical office, front desk, or customer service role
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn EMR systems
• Ability to multitask and remain calm under pressure

Preferred

• Experience with medical scheduling and insurance verification
• Familiarity with EMR systems (e.g., Mod Med, Epic, Athena, etc.)
• Knowledge of medical terminology
• Bilingual (English/Spanish) a plus

Skills & Competencies

• Excellent customer service and professionalism
• Strong attention to detail and organizational skills
• Ability to handle sensitive information discreetly
• Team-oriented with a positive attitude
• Dependable and punctual

Work Environment

• Fast-paced outpatient medical office
• Frequent interaction with patients, providers, and staff
• Sitting, standing, and light lifting as required

At DMV Allergy and Asthma Center, we are dedicated to providing the highest level of care to our patients in a compassionate and professional environment. We specialize in the treatment of allergies, asthma, and related conditions and are seeking a skilled Medical Receptionist/Medical Assistant to join our team.