Care Coordinator Associate

About Health Care Access Maryland (HCAM):

Health Care Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

Care Coordination Associate assist BCDSS permanency staff with coordinating health care services for children in out of home placement, including scheduling of appointments for routine medical, dental, mental health and specialty care as needed.

Duties and Responsibilities:

• Serve as a resource person for BCDSS permanency staff for navigating the medical, dental, and mental health systems.
• Track health care services for children in out of home placement to assure their health needs are being met including retrieving medical documentation for medical case review
• Identify health care resources and make referrals to appropriate agencies.
• Teach and role model appropriate health-seeking behaviors to DSS staff, foster and kinship families
• Participate in staff, community, professional and inter-agency meetings and conferences as necessary
• Document assessments, activities, treatment plans, and resolutions in database.
• Update medical information and MATCH database
• Update medical information in CHESSIE
• Answer the telephones and assist callers

• Bachelor’s degree in social work or health related field
• Experience in coordinating care/services for clients
• Well developed interpersonal & communication skills
• Proficient in MS Word, Excel, , Outlook and Gmail
• Professional appearance and demeanor
• Familiarity with database systems
• Ability to effectively gather information via telephone in a professional manner
• Ability to document appointment scheduling outcomes
• Ability to answer a multi-line telephone system and direct calls to the appropriate person
• Familiarity with community based resources
• Ability to gather community-based resources that are useful for the populations served by the MATCH Program

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

EEO Statement

Health Care Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination.

Health Care Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Safety & Health Responsibilities:

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to:
Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

PHYSICAL…