Patient Service REP; Maternal Fetal Medicine,Fort Myers Job Baltimore area,Maryland USA,Healthcare

Position: PATIENT SERVICE REP (Maternal Fetal Medicine, Fort Myers)

Requisition #: 674422

Location:

Johns Hopkins All Children's Hospital, Baltimore, MD 21201

Category:
Clerical and Administrative Support

Schedule:

Day Shift

Employment Type:

Full Time

Hours:

Hours: M-F 8am-5pm

POSITION SUMMARY

The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

KEY

ACCOUNTABILITIES

Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience

Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy

Schedules and pre-registers patients following established policies and procedures to ensure accuracy

Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery

Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit

Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care

Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes

Follows organizational policies and procedures that support job responsibilities to work across multiple departments

QUALIFICATIONS

A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role
Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

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Patient Service REP; Maternal Fetal Medicine, Fort Myers