Medical Office Coordinator; Endocrinology

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The division of Endocrinology is seeking a Medical Office Coordinato
r who will coordinate activities and provide clinical & administrative support for a multi-faceted clinicaloffice to ensure a smoothly functioning office and good patientrelations. Interact with patients, patients’ families, referring physicians and third-party carriers regarding patient-related issues. Work with others in a team environment. Provide administrative support for medical matters on behalf of physicians,as well as general academic/general administrative support.

• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems.
• Provide quality service and support in a variety of areas whichmay include, but not limited to scheduling, registration and care coordination.
• Review clinic schedules and adjust as appropriate.

• Schedule new and follow-up clinic appointments and assist incanceling and rescheduling of clinics for providers who have anon-schegistrar as their Medical Office Coordinator.
• Collect insurance information, and complete registration inEPIC.
• Answer questions from patients about billing and refer to JHUPhysician Billing Services and/or JHH Patient Financial Services.
• Support the physician with insurance preauthorization andsingle case agreement processes by submitting necessary clinical information as instructed by the physician.
• Coordinate follow‑up office visits by providing information about treatment and testing locations. Schedule lab tests and otherprocedures, and/or coordinates with other areas to completescheduling process.
• When physician’s clinic is cancelled, call patient tore‑schedule physician and/or testing appointments pertaining tothat visit.
• If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
• All information entered into EPIC will be subject toevaluation, quality controls and performance management standards.

• Answer incoming calls from patients and provide information to patients, as appropriate.
• Routinely check voice mail and return calls to patients within
  24 hours.
• Coordinate with patient and/or referring physician to obtainoutside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.
  
  Ensure that physician gets medical records in advance per protocolas appropriate.
• Refer patient to appropriate resources/clinical areas.
• Send out letters and post op information to referring physicians, if needed.
• Send out confirmation letters to patients when appointment isscheduled less than 2 weeks out or as needed.
• Receive from physician completed and signed forms requested bythe patient such as:
  Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. Allcompleted forms should be scanned into EPIC and send original to patients for their records.

• Enter patient phone messages and route to physician.
• Print and send patient letters as necessary.
• Document inbound/outbound phone messages to patients as appropriate.
• Pend RX refills requested and route to physician.
• Pend orders based on defined Practice Preferences.
• In-basket – Check messages daily and respond as directed by department policy.

• Reinforce information for office visits (e.g. scheduled datesof service, information to bring to the visit, drivinginstructions, where to park, etc.
• Act as a liaison for patients, coordinating futureconsultations, diagnostics tests, or procedures.
• Update insurance information found on Johns Hopkins Managed Care website.
• Facilitate…