Nutrition and Program Support Specialist

• Offer comprehensive program and product support through one-on-one consultations via phone, SMS, and email
• Provide in-depth nutritional, behavioral, exercise, program, and product support to Coaches and Clients
• Educate Coaches and Clients on medical weight loss, OPTAVIA’s programs, plans, products, and kits
• Refer Clients to the telehealth partner when appropriate
• Collect and document health questions reported by Coaches and Clients
• Maintain a friendly, professional, and caring demeanor in all communications
• Assist and educate Coaches and Clients on weight loss, weight maintenance, exercise, and behavior modification
• Collaborate with Registered Dietitian Nutritionists and the Scientific & Clinical Affairs team to provide nutritionally accurate, evidence-based information
• Support and promote employee-centric corporate wellness programs and healthy lifestyle initiatives
• Participate in regional events, conventions, conferences, and other assigned duties or projects
• Manage multiple inquiries efficiently for a high-volume national Client base while maintaining accuracy and service excellence
• Serve as a subject-matter expert influencing Client outcomes, Coach readiness, and program adherence

• Bachelor’s degree in nutrition, health, or a related wellness field required; alternatively, DTR/NDTR credential accepted
• 2–3 years of relevant experience in nutrition, wellness, health coaching, or a related field
• Strong ability to interpret and organize information, apply critical thinking, and deliver guidance across varied knowledge levels
• Demonstrated empathy, active listening, and professional communication skills
• Ability to navigate multiple software platforms and maintain confidentiality of sensitive health and company information
• Highly organized, self-directed, and capable of managing multiple priorities in a remote environment
• Must maintain a reliable high-speed internet connection
• Must be able to commute to the Baltimore office upon request
• Preferred credentials include Dietetic Technician, Registered;
  Licensed Nutritionist; or certifications such as Health Coach or CPT through ACE, NASM, or similar reputable organizations
• Travel requirement: up to 5%

Demonstrates expertise in nutrition and wellness coaching, providing evidence-based support to clients and coaches while maintaining a professional and empathetic communication style. Capable of managing multiple inquiries and collaborating with healthcare professionals to enhance client outcomes.

• Bachelor's Degree In Nutrition
• Health Coaching Experience
• Registered Dietitian Nutritionist Collaboration
• Empathy And Active Listening
• Dietetic Technician Credential

• Nutritional Support
• Behavior Modification
• Exercise Guidance
• Program Adherence
• Critical Thinking
• Information Organization

• Professional Communication
• Empathy
• Active Listening
• Self-Directed
• Organizational Skills

• Dietetic Technician Registered
• Licensed Nutritionist
• Health Coach Certification
• CPT Certification

• Medical Weight Loss
• Corporate Wellness Programs
• Healthy Lifestyle Initiatives
• Client Outcomes
• High-Volume Client Management

• Software Platforms
• Telehealth Systems