Patient Access Coordinator

• Ensure patient is receiving services in a timely manner and at a location most convenient for them based on the patient’s clinical care site preferences.
• Including, but not limited to scheduling patients for appointments, complete financial screenings, and assisting with funding support.
• Conduct insurance error mitigation tactics to create a positive experience for our patients.
• Manage specialized programs including Abortion Funding Support, Gender Affirming Care and Presumptive Eligibility programs and others.
• Conduct periodic training sessions with clinical staff to help promote programs.
• Work with the patient to identify logistical needs to access care and link the patient to appropriate resources as needed. Including but not limited to transportation, lodging, and medical services, and linking the patient to financial resources.
• Support the coordination of care by collaborating with affiliates outside of PPM to prevent unnecessary or redundant care; and to help reduce the cost of care when appropriate.
• Work with the patient to identify other support services as needed and providing appropriate linkages.
• Identify and arrange interpretive language services when needed.
• Take the initiative to proactively resolve barriers, support and/or escalate tough patient cases via communication to management, providers, and patients.

• High school diploma or GED required
• Minimum of 2 years of experience providing Patient Access support work in a Healthcare field required.
• Bilingual in Spanish and English highly preferred.
• Program Management experience preferred.
• Demonstrated ability to quickly and effectively synthesize patient needs and liaise with providers and local resources to create a unique patient care plan.
• Highly Organized
• High Attention to Detail
• Compassionate
• Discreet
• Understanding of abortion and related health care facilities, support structures and processes
• Ability to work under pressure, on tight deadlines, and provide effective case-management to a varying caseload of patients
• Ability to work and act independently on-site or remotely with minimum supervision
• Excellent communication skills
• Deep commitment to abortion access
• Understanding of and commitment to reproductive justice principles
• Committed to values and practices of equity and reproductive justice
• Ability to provide effective case-management to a varying caseload of patients.

Demonstrates expertise in Patient Access support within the healthcare field, with a strong focus on program management, effective case management, and the ability to synthesize patient needs. Bilingual in Spanish and English, with a commitment to reproductive justice and abortion access.

• Patient Access Support
• Program Management
• Bilingual in Spanish and English
• Case Management
• Understanding of Reproductive Justice Principles

• Patient Scheduling
• Financial Screening
• Insurance Error Mitigation
• Logistical Needs Assessment
• Interpretive Language Services

• Highly Organized
• Attention to Detail
• Compassionate
• Discreet
• Effective Communication

• High School Diploma or GED

• Abortion Funding Support
• Gender Affirming Care
• Presumptive Eligibility Programs
• Healthcare Field
• Reproductive Justice