Patient Access Associate ; Day Shift

About The

Job Location:

Franklin Square Medical Center Department:
Emergency Room Status:
Full-time

Schedule:

Day Shift, 7:00am-3:30pm with rotating weekends required General Summary Of Position

Responsible for communicating with patients families physicians quality review and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts. This includes greeting patients providing information answering phones registering outpatients and/or inpatients coding lab accounts and entering orders as required. Additional responsibilities include obtaining all demographics insurance information appropriate codes and authorizations from insurance companies patients (or their representatives) and physicians in a courteous and efficient manner for billing.

Other duties pertinent to optimal customer service patient flow and efficient staff utilization are also expected. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction. May perform bed assignments assign physicians and schedule patient appointments. Provides other registration clerical and billing support as required. Reviews patient accounts and collects payments at time of service as well as reviews past due accounts for monies owed;

refers patients to patient advocacy for any additional financial assistance.

Responsible for communicating with patients families physicians quality review and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts. This includes greeting patients providing information answering phones registering outpatients and/or inpatients coding lab accounts and entering orders as required. Additional responsibilities include obtaining all demographics insurance information appropriate codes and authorizations from insurance companies patients (or their representatives) and physicians in a courteous and efficient manner for billing.

Other duties pertinent to optimal customer service patient flow and efficient staff utilization are also expected. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction. May perform bed assignments assign physicians and schedule patient appointments. Provides other registration clerical and billing support as required. Reviews patient accounts and collects payments at time of service as well as reviews past due accounts for monies owed;

refers patients to patient advocacy for any additional financial assistance.

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients family members and visitors into the department/service area. May screen visitors and issue visitors pass. Alerts nurse when patients present with any complaints that could be perceived as acute or life threatening. Places  on each patient.
• Interviews patients families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration billing and patient tracking.
• Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed explains to patient as required. Completes Medicare Secondary Payor Questionnaire (MSPQ) as required. Distributes Medicare Letter to inpatients.
• Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline; follow up on insurance authorizations and referrals if needed.
• Is proficient in the use of multiple systems such as Teletracking SMS Cerner Amnion and IDX.
• Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles as required. Reviews past due accounts at the time of service collects…