Call Center Patient Services Assistant

Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient’s demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice.

Education High School or GED equivalency.

Experience6 months of related experience

Skills

Knowledge of medical terminology, CPT and ICD9 codes

Strong skills in written communication

Strong work ethic

Excellent Customer Service and oral communication

Ability to perform non-complex arithmetic calculations

Ability to organize and maintain files and records.

Ability to manage multiple tasks and deadlines

Basic computer skills

Bi-lingual in Spanish or Russian preferred

Physical Requirements Ability to sit, stand, walk and pay close attention to detail

Working Conditions Normal office environment with little exposure to noise, dust, and the like.

Must have excellent internet and cell connection

Must have a HIPAA complaint remote workspace

Conditions of Employment Ability to work in varies offices for training

Ability to work on campus for training

Ability to work on location within an hour when internet service, Citrix, is down.

Ability to work on location within an hour when equipment is not functioning.

Patient & Workplace Safety:

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population:

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.

Schedules patient appointments, using a computerized medical system or handwritten schedule.

Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.

Codes lab requisitions with necessary patient data for proper processing and charging of lab work.

Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.

Performs related duties and faxing patient progress notes to referring physicians.

All roles must demonstrate GBMC Values

RespectI will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacy

Listens and responds appropriately to others’ needs, feelings, and capabilities

ExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through

AccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time

TeamworkI will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the…