Health Advisor

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients.

We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.

Every day,you'll be empowered and challengedbyworking withdynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The Health Advisor role is responsible for providing high-touch customer service to Pinnacle Care Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within the Baltimore/Washington DC area.

Pinnacle Care is a health advisory service that connects individuals and organizations to the world's most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. Pinnacle Care extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

• Coordinate all aspects of the Member's healthcare, including collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.
• Collaborate with Medical Directors and Researchers to provide members with the latest information on medical conditions, treatments, clinical trials as well as options of highly qualified physicians to consult for care. Members turn to their Pinnacle Care Health Advisor for unbiased support and assistance in any medical situation.
• Provide high-touch customer service to our members. Your member and their family will look to you for competent, efficient, and caring support.
• Develop and maintain relationships with physicians and hospital staff.

• College degree in Social Work or other health related field, or RN certification
• Background in medical social work, nursing or case management
• Hospital setting experience is strongly preferred
• Proficiency with MS Office, CRM database systems and internet
• Outstanding written and verbal communication skills
• Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive…