Program Coordinator Job Baltimore area,Maryland USA,Healthcare

PROGRAM COORDINATOR - MEDICAL SERVICES ADMINISTRATION

We are seeking an organized, detail-oriented program coordinator to manage day-to-day operations of our disability determination medical services contract with the District of Columbia. You will be the primary point of contact with the District, coordinating medical appointments, managing referrals, processing billing, and ensuring federal compliance. This role is essential to delivering high-quality, compliant medical services.

Full-time position, Monday-Friday, 8:30 a.m.

- 5:00 p.m., with potential on-call availability for emergencies.

PRIMARY RESPONSIBILITIES:

Serve as primary point of contact between contractor and District for all contract performance and operational matters
Coordinate scheduling, referral intake, and appointment management for medical reviews and consultative exams
Maintain staffing coverage ensuring no gaps exceeding 20 days in provider availability
Manage interpreter services (spoken languages and ASL) and arrange transportation for claimants
Process invoices and payment requests through DC Vendor Portal
Track billable services and ensure accurate revenue recognition
Receive and coordinate response to claimant complaints
Monitor appointment status (kept, broken, cancelled) and report via required systems
Maintain HIPAA-compliant documentation and secure record retention
Track examination report submission timelines and ensure deadline compliance
Communicate with Disability Claim Examiners regarding scheduling and issues
Support subcontracting plan compliance and quarterly reporting
Resolve operational problems and escalate complex issues appropriately
Assist with staff training and orientation

REQUIRED QUALIFICATIONS:

Bachelor's degree in business administration, healthcare management, human resources, or related field
Minimum 5 years of contract administration, healthcare operations, or program management experience
Strong organizational, communication, and interpersonal skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
HIPAA compliance knowledge and commitment to confidentiality
Experience managing diverse provider networks and scheduling complex medical appointments
Ability to manage multiple priorities and meet strict deadlines
DC residency or willing to relocate

PREFERRED QUALIFICATIONS:

SSA disability programs, workers' compensation, or medical record management experience
Familiarity with Electronic Record Express (ERE) system or similar medical records systems
Federal contracting compliance and reporting experience
Medical or healthcare administration background
Bilingual proficiency (Spanish preferred)

WHAT WE OFFER:

Competitive salary and comprehensive benefits (health insurance, 401k, PTO)
Supportive team environment
Clear advancement path in healthcare administration