Medical Office Coordinator; Pediatrics

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The Department of Pediatrics is seeking a full-time
Medical Office Coordinator (MOC) for the Pulmonarydivision. This position supports the daily administrative and operational activities of a high-volume, multi-specialty clinicaldivision, and will ensure efficient clinic operations while delivering exceptional patient service in a team-based,patient-centered environment. The successful candidate will work closely with physicians and clinical staff, while coordinatingpatient scheduling, registration, and care coordination while serving as a primary point of contact for patients, insurance providers, and other healthcare professionals.

The position also performs a variety of administrative and operational duties that support the overall success and efficiency of the Division’sclinical practice.

• Schedule new and follow-up patient appointments and assist with clinic cancellations or rescheduling as necessary.
• Collect insurance information and complete patient registration within EPIC.
• Provide basic billing guidance and direct patients to Johns Hopkins Physician Billing Services or Patient Financial Services as appropriate.
• Support insurance pre-authorization and single-case agreementprocesses by submitting clinical documentation as directed.
• Coordinate follow-up appointments, testing, and procedures by providing patients with clear instructions regarding locations and preparation requirements.
• Contact patients to reschedule appointments when clinicsession is canceled.
• Perform appointment reminder calls when requested by providers.

All scheduling and patient information entered intoEPIC will be subject to departmental quality assurance and performance standards.

• Answer patient phone calls and provide appropriate informationor referrals.
• Monitor voicemail messages and return patient calls within 24hours.
• Coordinate retrieval of outside medical records from referring physicians or external facilities and ensure they are uploaded toEPIC prior to clinic visits.
• Ensure physicians receive relevant records in advance according to established protocols.
• Send correspondence to referring physicians, includingpostoperative updates when necessary.
• Send appointment confirmation letters when appointments are scheduled within two weeks or when otherwise required.
• Manage patient-related forms (e.g., disability, FMLA, workers’compensation, medical assistance, or MVA documentation) by ensuringphysician completion, scanning into EPIC, and returning originalsto patients.

• Review daily and upcoming clinic schedules and make adjustments as needed to maintain operational efficiency.

• Document patient phone encounters and route communications to physicians as appropriate.
• Generate and distribute patient correspondence when needed.
• Document inbound and outbound patient communications.
• Pend prescription refill requests and route to physicians forreview.
• Pend orders according to established practice preferences.

• Reinforce visit instructions, including appointment dates,arrival times, directions, parking information, and required documentation.
• Serve as a liaison for patients by coordinating consultations,diagnostic testing, or procedures.
• Maintain awareness of current insurance policies using Johns Hopkins Managed Care resources.
• Assist patients in scheduling lab work or procedures, including coordination with call centers when necessary.

• Collaborate with surgical scheduling…