Catering Manager Hippodrome

Overview

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Catering Manager will manage and oversee all aspects of events in the FMPAC from initial introductions, on-site walk-throughs, proposal creation and negotiation, final invoice management and collection of payment for receptions and event catering. This position will also handle sales and customer service issues including providing outstanding customer service; researching, resolving, and clarifying invoice and proposal questions; and providing knowledgeable and appropriate suggestions regarding catering and bar selections.

The Catering Manager maintains a consistently positive and professional relationship with internal and external clients. The Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to execute the event from set-up, food and beverage presentation, serving, and cleanup while focusing on detail, quality presentation and staff management. The Catering Manager will also be responsible, as needed, for concessions management and the Hippodrome Theatre and the Joseph Meyerhoff Symphony Hall.

This role pays an annual salary of $50,000-$65,000.

Benefits for Full-Time roles
:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until April 10, 2026.

About The Venue

The historic Hippodrome Theatre at the France-Merrick Performing Arts Center brings the best of Broadway and world-class entertainment to downtown Baltimore. Visit our website for details on the Hippodrome Broadway Series Presented by Care First Blue Cross Blue Shield and upcoming Hippodrome Live events. The M&T Bank Exchange is a newly renovated historic venue with a flexible, state-of-the-art experience that provides a unique and unmatched setting for events.

Visit our website to sign up for news, updates, and events coming soon to the M&T Bank Exchange at the France-Merrick Performing Arts Center.

• Responsible for negotiating, authorizing, and submitting finalized contracts and BEOs to Client and Internal Staff.
• Address or coordinate all Catering requirements and requests in a timely and helpful manner.
• Maintain accurate records for all event activities.
• Communicate daily with Venue Director of Events, outside culinary and catering staff, and venue operations staff about the needs of our guests and their expecations.
• Follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
• Manage the planning and coordination of all events as directed.
• Assist with oversight of accounts receivable in conjunction with assigned events.
• Approach all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintain constant communication with guests and on-site vendor contacts to ensure all expectations are met or exceeded.
• Remain alert of complaints and/or unsatisfied guests and respond appropriately to ensure guest satisfaction.
• Coordinate with other departments to arrange for the delivery of requested services.
• Ensure all functions are set and staff is prepared and organized before required time on BEO.
• Inspect bars and bar backs, including table linen or spandex, china, glass, silverware and condiments for correct placement and ensure each element is clean, undamaged and attractive.
• Ensure proper setting of bars, concessions, and other food service tables as requested by the guests.
• Arrange for and ensure proper sequence of service for each event.
• Supervise clearing and post-function cleanup and garbage removal.
• Maintain clean and orderly back areas, pre-function areas and storage areas.
• Assure that all china, glassware, silverware, linen, bar equipment and utensils, etc. are returned to their proper location after each event.
• Assist with staff training programs.
• Clearly projects the visions of the department and measures progress.
• Attend weekly events meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Review scheduling and labor needs to meet the guests needs as well as maximize efficiency.
• Work with the Food and Beverage Director to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for events.
• Work with the Food and Beverage Director to ensure quality and accuracy of set-ups within all events.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and…