Director of Food and Beverage

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one‑of‑a‑kind experiences, whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural, an icon with a checkered past that has been restored to carry on its legacy.

Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon‑style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic traditional and its contemporary evolution.

We’re on the hunt for a passionate, forward‑thinking Food & Beverage Manager ready to take our F&B team to the next level! The ideal candidate thrives in a fast‑paced environment, knows how to drive revenue, create unforgettable guest experiences across platforms like Resy, Google, and Yelp, and lead standout banquets and events. They’ll be a champion for employee growth, ensure smooth payroll operations, and bring fresh ideas to the table every day.

This role is built as a launchpad into an exciting future as a Director of Food & Beverage!

• Oversee all F&B operations, including restaurant, bar, banquet, and events.
• Ensure operational alignment with the culinary team to maintain consistency in service and product quality.
• Provide daily support as needed to ensure smooth execution and adequate staff coverage.
• Conduct regular operations and employee reviews to evaluate performance, engagement, and service standards.
• Monitor guest service metrics and maintain high standards through ongoing coaching and quality checks.
• Actively monitor, respond to, and analyze guest reviews on Resy, Google, and Yelp to improve guest satisfaction and public perception.
• Implement guest feedback loops to drive service improvements and reward standout team performance.
• Develop initiatives that encourage positive guest reviews post‑visit and post‑event.
• Lead the planning, execution, and wrap‑up of all banquet functions and private events.
• Oversee the preparation and execution of all Banquet Event Orders (BEOs) , ensuring accuracy and operational readiness.
• Work cross‑functionally with sales, culinary, and service teams to exceed client expectations and increase repeat bookings.
• Create upsell opportunities by offering premium services and tailored event enhancements.
• Develop and execute strategies that drive topline revenue growth across all F&B segments.
• Collaborate with the sales and marketing teams to develop and execute high‑impact promotions and events.
• Identify new business opportunities such as pop‑ups, chef‑led dinners, wine pairings, and themed events.
• Train staff on upselling techniques and implement incentive programs that reward performance.
• Lead, mentor, and inspire a team culture rooted in respect, accountability, and excellence.
• Conduct regular 1:1s, pre‑shift meetings, and performance check‑ins.
• Ensure new team members are effectively onboarded and that ongoing development is prioritized.
• Foster open communication, recognize achievements, and encourage collaboration across departments.
• Use employee reviews and feedback to guide team development and retention strategies.
• Promote a positive and respectful work environment by addressing concerns, mediating conflicts, and ensuring consistent application of company policies.
• Maintain detailed documentation of employee interactions and support compliance with employment laws and organizational standards.
• Collaborate with…