Group Housing Manager

Description

The Group Housing Manager will manage and organize booking logistics for events like corporate meetings, weddings, and conventions at hotels, resorts, or event venues. They act as the primary liaison between meeting planners, group clients, and internal departments to ensure seamless room blocks, accurate billing, and special requests.

• Reservation Processing: Set up group bookings, process rooming lists, track room blocks, and input reductions or modifications in the reservation system.
• Stakeholder Liaison: Communicate directly with meeting planners, group contacts, and housing bureaus to confirm contract terms, cut-off dates, and special requirements.
• Cross-Departmental
  
  Collaboration:
  
  Coordinate with sales, catering, and the front desk/front office to ensure all group needs—from check-in details to event space—are met flawlessly.
• Administrative Support: Assist management with processing deposits, setting up special billing, and generating occupancy or audit reports.
• Customer Service: Handle inquiries, resolve issues regarding room assignments or services, and deliver white-glove customer care to high-level guests.

• Experience: Typically 1 to 2 years of previous experience in hotel reservations, front office operations, or hospitality sales.
• Software Proficiency: Familiarity with Property Management Systems (PMS), such as Opera or Syn Xis, alongside a strong command of the Microsoft Office Suite (especially Excel and Word).
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills to field inquiries, manage expectations, and relay accurate information.
• Organization & Detail: Exceptional attention to detail and ability to manage multiple room blocks and fluctuating group requirements simultaneously.

$55,000 - $60,000/year

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.