Hotel Assistant Front Desk Manager

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel’s front desk. Key responsibilities include handling guest complaints, managing check‑ins/check‑outs, scheduling staff, ensuring brand standards, and stepping in during the manager’s absence.

• Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
• Guest Relations: Resolve high‑level guest complaints efficiently to ensure satisfaction.
• Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
• Administrative Duties: Assist with payroll, performance evaluations, and reporting.
• Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
• Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.

• Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
• Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience.
• Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
• Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays.

$64,000 – $68,000 per year