Assistant Food & Beverage Operations Manager | range

Summary

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.

At Hyatt, your success matters. We offer:

• Competitive Salary: $65,/year
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

The Food & Beverage Assistant Operations Manager is an assistant manager role responsible for the strategic vision, operational execution, and financial performance of all food and beverage venues, including restaurant, lounge, pool, market and digital dining, banquet and conference services. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all outlets and events.

• Supports and manages the Banquet Department while working closely with the other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.
• Supervise, empower, lead, coach and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.
• Assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
• Proactively review staffing and equipment needs.
• Coordinate and execute all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage.
• Develop innovative and creative décor for Banquet function space.
• Manage short- and long-term banquet functions in the front and back of the house.
• Perform daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Develop ideas for special events and holiday functions.
• Oversee the flawless execution of banquets and coordinate with clients and internal teams.
• Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness.
• Work closely with the events departments to coordinate and execute all banquet events, from small meetings to large-scale conferences and weddings.
• Coordinate with the sales and events team to align food and beverage offerings with overall brand strategy and promote special events, holiday functions, and promotions.
• Uphold impeccable standards of service in all dining venues, ensuring a consistent and exceptional guest experience.
• Stay updated on culinary and beverage trends, as well as competitor offerings, to ensure the outlets remain relevant and competitive.
• Assist with activations such as Pool, Market, Bistro 300 and lobby activations.
• Ensure Open Table is current and engaged.
• Implement procedures to increase guest and employee satisfaction.
• Exercise quality control for both food and beverage.
• Maintain Hyatt standards of service and ensure their implementation.
• Coach and counsel employees to reflect Hyatt service standards and procedures.
• Assist with payroll, reports, forecasts, inventory and budget for outlet operations.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Analyze financial and…