Front Office Agent

Position Overview

The Front Office Agent welcomes guests, manages check‑in/out, provides service, and supports the hotel’s goals and mission.

• Provide excellent customer service and telephone etiquette and strive to reach department and property defined goals and objectives.
• Host and welcome guests with a friendly and sincere demeanor.
• Assist with guest check‑in and check‑out processes, including folios, invoicing, and billing.
• Think creatively to solve guest stay opportunities and take ownership of service issues.
• Go above and beyond to recover any service opportunity and exceed guest expectations.
• Communicate and partner with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly.
• Maintain proper record‑keeping for guest accounts and be knowledgeable about hotel services and local surroundings to answer guests’ questions and requests.

• High School Diploma or equivalent;
  Bachelor’s Degree preferred.
• Minimum of two years experience in a hotel operations environment.
• Minimum of two years experience in customer service.
• Basic math skills and the ability to accurately handle billing.
• Strong communication skills; able to speak, read, write, and understand English well.
• Advanced proficiency in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs.

Position requires walking and standing most of the working day, with up to 6 hours of mobility. Must be able to lift up to 15 lbs., bend, stoop, squat, stretch, and perform repetitive motions.

The pay scale for the Front Office Agent position is $20 per hour; this reflects the base hourly wage and does not include incentive pay such as commissions, piece rates, gratuities, or similar forms of compensation that Montage may reasonably expect to pay.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance‑abuse testing.