Front Office Agent

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed. Please discuss with our hiring managers during our selection processes.

The Front Office Agent is responsible for hosting our guests during their stay: welcoming them upon arrival, creating unique memories specific to guest personas, and maintaining professional relationships to enhance their overall experience. This role contributes as an active business partner that supports the company's goals, objectives, vision, mission, and values.

Job duties include, although limited to:

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
• Hosting and welcoming guests with a friendly and sincere demeanor.
• Assisting with guest check‑in and check‑out processes, as well as folios, invoicing and billing.
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations.
• Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly.
• Maintaining proper record keeping for guest accounts and being knowledgeable about hotel services and local surroundings to answer, respond and communicate with guests regarding questions and requests.

• High School Diploma or equivalent, Bachelor’s Degree preferred.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Possess basic math skills and the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Position requires walking and standing most of the working day; must be able to stand and exert well‑paced mobility for up to 6 hours. Must be able to lift up to 15 lbs. on a regular basis. Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for Front Office Agent position is $20 per hour. This pay scale reflects the base hourly wage and does not include incentive pay such as commissions, piece rates, gratuities, or similar forms of compensation that Montage may reasonably expect to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.