Guest Services Agent
Job in
Baltimore, Anne Arundel County, Maryland, 21201, USA
Listed on 2026-07-25
Listing for:
Sonesta International Hotels
Full Time
position Listed on 2026-07-25
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Hotel Front Desk, Front Desk/Receptionist, Guest Services
Job Description & How to Apply Below
Sonesta International Hotels - - Responsibilities:
Welcome guests at the front desk in a friendly, prompt and professional manner;
Register guests, issue room keys, and provide information on hotel services and room location;
Upsell, book, and arrange walk-in stays to maximize hotel revenue;
Accurately process cash and credit card transactions and manage related reports;
Answer phone calls, dispatch services, and log follow-ups to ensure guest satisfaction
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