Team Leader Johns Hopkins Health System Shuttles

Job Details

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $22.50 per hour.

The work schedule for this position is Monday-Friday, flexible hours, 40 hours/week.

• accident insurance
• critical illness insurance
• hospital indemnity insurance
• telemedicine benefits
• company’s 401k retirement savings plan

Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

The Team Leader is responsible for the general operations of a property that is less than a 24/7 operation with nine (9) or fewer GSAs while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the District Manager, or an assigned offsite Account Manager, the Team Leader has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance to the team.

The Team Leader may handle critical issues and may be required to make judgment calls when expediency is priority.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Ensures that the guest/patient service experience is delivered consistently on all shifts. Regularly performs guest/patient service duties. Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them.

Maintains accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.

-15% Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guest/patients. Addresses guest/patients using the appropriate greeting for the site. Opens all vehicle and hotel doors for guest/patients.

-15% Checks in arriving guest/patients and explains vehicle parking and retrieval procedures. Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Uses proper phone etiquette. Posts up in appropriate areas when not assisting guest/patients or completing other tasks- 10% Conducts an effective room presentation when providing bell services for hotel guests. Assists with the delivery and pick up of items to guest/patient rooms.

Assists guest/patients with directions, taxis, reservations and other inquiries. Appoints fellow associates to certain routine roles and assigns coworkers to non-ordinary roles as needed.

- 10% Is engaged in the hiring processes to ensure the best people are selected for the location. Fosters an environment that retains talented associates. Proactively shares associate feedback and suggestions with the District Manager or assigned Account Manager. Sees that new associates get off to the right start through proper orientation and on-the-job training.

- 10% Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Provides feedback and coaching for all team members. Ensures that shift huddles happen on every shift. Practices positive discipline and provides accurate and timely performance documentation.…